This is why I stopped using Adobe.
Adobe charges subscription cancellation fee
71–80 of 603 posts
Re: Adobe charges subscription cancellation fee
#72I switched from a full Creative Suite to the Affinity software trio + DaVinci Resolve.
Haven't looked back.
Re: Adobe charges subscription cancellation fee
#73I quit purchasing Adobe software when they started selling it as a subscription. They had pissed on me way too many times by then and I couldn't stand the idea of buying into that bullshit. I've made a point to never buy any of their stuff again.
I never did do a lot of graphic work and most of what I need to do now can be done in Pixelmator. I think I paid $30 for that over 5 years ago.
Re: Adobe charges subscription cancellation fee
#74Earlier quoted context omitted.
Yep, this happend to me with a LinkedIn trial. I had my credit card changed but somehow LinkedIn was able to charge the new number, which defeated the entire point. Trying to contact LinkedIn revealed they don't have any humans to contact. They even have a fake "3 minutes until you can chat with someone" that always errors out. Chargeback to the rescue, but in the future I will just switch banks entirely.
When I'm worried about a charge, I use a virtual number generator that my bank offers. It allows me to put a time limit and dollar limit on any charges. Switching banks frequently can mess with your credit score, so I'd try not to do that too much (especially if you're considering buying a home/car/etc.).
That's not quite accurate. You average account age for credit lines affects your credit score. Banks do not report depository accounts to the credit bureaus because they are not lines of credit, they are liabilities.
They do report to a separate group of risk-scoring companies, but this is mostly to gate fraudsters. Frequently switching checking/savings accounts will have no bearing on your ability to make large purchases on credit. If you happen to close credit cards frequently enough, regardless of whether they are issued by banks, your score could be impacted by reducing your average account age.
Re: Adobe charges subscription cancellation fee
#75Earlier quoted context omitted.
Is it really that clear? https://imgur.com/a/yQFQRKF Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms. > "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period." At no point is the total amount (aka, your contract obligation) displayed,…
I see the total amount here https://imgur.com/uUqd9ZY
No, the total amount (your contractual obligation) in your screenshot would be $635.88 + taxes.
Re: Adobe charges subscription cancellation fee
#76Canceled my photography plan last week. No fee.
Re: Adobe charges subscription cancellation fee
#77Earlier quoted context omitted.
My card was not lost, so I didn't report it. This was when the banks migrated to chip cards here in the US, and for whatever reason the new card had a different number. I wouldn't be surprised if Stripe enabled this functionality because with the chip migration, they would have otherwise lost tons of revenue (as would their vendors).
That makes sense. This is why I specifically reported my card lost - so that it would be invalidated, instead of reissued, had I reported it damaged for example.
If the new card with a new number still goes to the same underlying account the VISA and MasterCard account update services will try to give the new number to merchants who were using the old card and number for recurring payments.
Re: Adobe charges subscription cancellation fee
#78Earlier quoted context omitted.
If I cancel my lease, the penalty is one month's rent. It doesn't seem unusual to charge a cancellation fee. But for a company like Adobe, they don't have to find a new tenant to take your spot, as a landlord would. So the claim of the cancellation seems less legitimate.
That sounds generous. If I cancel my lease I have to pay 100% of the remaining balance.
FWIW, landlords often include unenforceable terms with respect to lease break fees [1]. This is a common pattern [2].
In my only experience with breaking a lease, my lawyer advised me to inform my landlord that I was aware of California state law, and then wait for them to negotiate. They initially counter-offered that I pay 2.5 months to break the lease, and ultimately agreed to 1 month. Probably harder to do during COVID, though, with such high vacancy rates.
[1]: https://caretaker.com/learn/breaking-a-lease-early/mitigatin...
Re: Adobe charges subscription cancellation fee
#79Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…
To me this is a very intuitive presentation of pricing, so not sure what you are referring to as a dark pattern. There are three clearly laid-out options:
1. No contract, pay monthly
2. Annual contract, pay monthly (cheaper than 1)
3. Annual contract, pay in one go (cheaper than 1 & 2)
You pick one of the three options and check out. Where exactly is the confusion?
Re: Adobe charges subscription cancellation fee
#80Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
From the screenshot in the Tweet, it looks like cancelling incurs the fee and causes you to immediately lose access to the apps. If it were merely making you pay what they were contractually owed for the remaining months of your current year, you should retain access to the apps for those remaining months too.
Distrokid did something like this to me also. I wanted to cancel one week after renewal to avoid being auto-billed the next time around, but it seemed to immediately remove our tracks from distribution, etc.