Earlier quoted context omitted.
This is fascinating. Is your product b2b? How fast did you discard the 25 ideas? It sounde like you needed 3 month at least, so 8 years? What did you live on during that time? So in short:please tell me more
It's a consumer product. It is very draining. In today's world consumer don't want to pay for anything, unless they really want the product and they don't have a way to get it otherwise. Many users would use the product and then file chargebacks. Many users will go to any extend to get out of paying coming up with either sad stories, lies or threats. When it's a low cost, high volume product (5m+ paying customers ove…
And as you said: loathe customer support for B2C.