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Protonmail was down

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Re: Protonmail was down

#71

Post by nix23 »

vinay427 wrote: post #68
nix23 wrote: post #36

Earlier quoted context omitted.

Yes Tutanota...BUT: https://www.cyberscoop.com/germany-court-ruling-tutanota-ema...

I think the actual "problem" that this article brings up is German law, and ProtonMail in Switzerland would be no better from what I can tell (and I live here). From the article: > Tutanota said it plans to appeal the November ruling from a regional court in Cologne, arguing that it contradicts an earlier decision from another German court. > “This decision shows again why end-to-end encryption is so important,” Pfau…

True here the statements of ProtonMail, Threema, Tresorit and Tutanota:

https://protonmail.com/blog/joint-statement-eu-encryption/

And

>>Does this resolution affect Proton? This resolution is non-binding. On its own, it does not change the current EU framework but rather points the direction the EU may take in the future. ProtonMail is also protected by Swiss jurisdiction (Switzerland is not a member of the EU). Any request for us to develop a backdoor to ProtonMail under this hypothetical anti-encryption law would need to pass the scrutiny of Switzerland’s strict criminal procedure and data protection laws.

https://protonmail.com/blog/eu-attack-on-encryption/

>It seems like this openness of the CEO

Yes, tutanota seems to be a really nice place to work for.

Re: Protonmail was down

#72

Post by gilrain »

protonmail wrote: post #54
b1476 wrote: post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

We apologize for the unexpected incident this morning that resulted in an hour of downtime. We take this incident very seriously and will be conducting a full investigation and making changes to ensure that it does not reoccur. This is the first significant downtime we have had in several years, and while we will strive to do better, the incident this morning is something way out of ordinary for Proton. Regarding dev…

You realize that Gmail's prolonged "beta" was a common punchline to jokes while it lasted, right? Might be best not to compare yourself to that, even favorably.

Re: Protonmail was down

#73

Post by dathinab »

pmlnr wrote: post #43
dathinab wrote: post #23

Earlier quoted context omitted.

> proton servers to a spam list Wait, what? Which serious organization adds a proper mail service on the spam list?

All of them, sadly. Outlook is probably the craziest of all, adding the a /16 of Hetzner, because 1 IP sent spam.

Wait but if microsoft completely blocks a cloud provider wrt. any mail sending this is a form of illegal hindering of competition as far as I can tell.

Re: Protonmail was down

#74

Post by mark_l_watson »

sandgiant wrote: post #63
b1476 wrote: post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

ProtonMail has been rock solid for me for several years now. I might have just gotten "lucky", but Gmail has been down more often for me than PM. While I do look forward to their calendar solution, it's by no means a deal breaker. I've seen too many products driven into the sand by feature bloat. I use PM for email, that's all it needs to do, and it does that very well IMO.

Same for me. ProtonMail has been very reliable. We all have a “I want this now feature.” For me, that feature is automatic detection of events in email, with a simple prompt “add to calendar?” implemented.

Last year I was a paying customer for ProtonMail, FastMail, and Google Suite - all at the same time. I have now canceled all paid services except for ProtonMail.

Re: Protonmail was down

#75

Post by gspr »

undertheradar_n wrote: post #55
gspr wrote: post #48

Earlier quoted context omitted.

It's still a completely pointless cludge, and another thing that can break. For no reason. No reason at all! I really wanna like and use Proton. I think some of the people behind it are great. I wanna support Swiss companies (I miss the place dearly). I don't mind that it's a bit more expensive than many competitors. BUT I WANT IMAP ACCESS without some crazy converter stuck in between me and my email.

Encrypted emails are not compatible with IMAP. So they need the crazy converter to make it work.

1) That's patently not true. It's their special flavor of encrypted email that's not compatible with IMAP.

2) I value IMAP far far far more than I value their special flavor of encrypted email. If they'd let me turn the latter off in exchange for IMAP without the crazy converter, I'd have chosen Proton when I was cutting Google out of emails.

Re: Protonmail was down

#76

Post by gspr »

sandgiant wrote: post #60
gspr wrote: post #35

Earlier quoted context omitted.

While I agree with the sibling that an hour's downtime isn't much, and that you can't expect much better performance than that, I'd like to give a shoutout to mailbox.org. I originally chose them over Proton when degooglifying my life because of Proton's absolutely batshit crazy idea not to offer IMAP access. I've been very very happy with mailbox for years. Their web interface is ugly, but like I said… IMAP.

ProtonMail does client side encryption/decryption so there is no way to offer vanilla IMAP endpoints without some sort of client side decryption. This is what ProtonMail Bridge does. Although I'd admit it's not always the most stable experience, depending on your mail client.

> ProtonMail does client side encryption/decryption so there is no way to offer vanilla IMAP endpoints without some sort of client side decryption.

So let me choose between that encryption and regular IMAP, then. The latter is far more valuable to me if I have to choose.

Re: Protonmail was down

#77

Post by eska »

gilrain wrote: post #72
protonmail wrote: post #54

Earlier quoted context omitted.

We apologize for the unexpected incident this morning that resulted in an hour of downtime. We take this incident very seriously and will be conducting a full investigation and making changes to ensure that it does not reoccur. This is the first significant downtime we have had in several years, and while we will strive to do better, the incident this morning is something way out of ordinary for Proton. Regarding dev…

You realize that Gmail's prolonged "beta" was a common punchline to jokes while it lasted, right? Might be best not to compare yourself to that, even favorably.

Agree. It's generally a bad idea to point at others in an apology, anyway.. Always turns it into a non-apology.

Re: Protonmail was down

#78

Post by news5780 »

sleavey wrote: post #50
sammorrowdrums wrote: post #15

Great timing /s. I switched to PM on Friday. I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too. I wish them luck resolving the situation.

Catch-all is nice but I came from the self-hosting world where I could also customise the from address when I reply to a catch-all email. Protonmail only lets you reply from a non-catch-all address, so you end up leaking your "private" address if you ever reply. That's my only real complaint about Protonmail. I requested this feature but I doubt it's high up their priority list.

this is the one reason i use fastmail which lets you reply with any address you like as long as you added the domain. would love an alternative.

Re: Protonmail was down

#79

Post by DavideNL »

b1476 wrote: post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

> I feel that the reliability of their services in recent months has been completely unacceptable

Elaborate...

Re: Protonmail was down

#80

Post by okprod »

MrDresden wrote: post #49
b1476 wrote: post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

Just to counter; I've been using their VPN and email for a while and haven't had a single problem. And while a proton calendar would maybe be useful, I personally don't need them nor want them to become a one stop shop for all things.

I had tried to move over from Google for email and calendar, but Protonmail's calendar isn't ready yet for my needs. Full-time job, startup, volunteer and personal commitments -- I haven't found a calendar app that can manage all this with customizable app and email alerts, search functionality, and daily email digest.
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