Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

Post by arkitaip » Mon, Sep 14, 2020, 12:53 PM UTC

ChuckNorris89 wrote: post #29

andyhmltn wrote: post #18

I'm currently having to go through a home insurance claim for a similar reason. I stupidly took one of the keys off and bent a bit of plastic getting it back on. The damaged part of the key is on the keycap itself, rather than the mechanism underneath. Silly mistake but I imagine not super uncommon. Took it to an Apple store and was quoted £700 to fix it which is equivalent to almost half the cost of the laptop. For…

Damn, what a rip-off. Why not stop giving them your money and stop buying any more of their products and services? Hit them where it hurts, their sales and bottom line. Just complaining about it doesn't get you very far as long as you still keep shoving money in their pocket. These days there are plenty of quality alternatives that are not Apple and lowering their sales should send a clear message to their board.

Post by mjhagen » Mon, Sep 14, 2020, 12:54 PM UTC

ChrisMarshallNY wrote: post #13

I'm not sure what's newsworthy, here. This is quite typical of any place, that both sells and repairs stuff. The cost of repair is calculated to be just below, or at, the cost of replacement. It's unusual, but not unheard-of, to have it more than the cost of replacement. I've encountered this with TVs, phones, VCRs, stereos, non-Apple computers, cars, and I have heard stories of this applying to buildings and homes,…

Post by fxtentacle » Mon, Sep 14, 2020, 12:54 PM UTC

seb4433 wrote: post #38

Recently my iPhone XR stopped working after only a few months of usage. I thought it shouldn't be much of a problem since the device still had warranty. But I was very wrong... dealing with Apple Support (Germany) was one of the most frustrating customer support experiences I've ever had. My local Apple Store sent the phone to the repair facility 3 times but it always came back with the comment "Couldn't replicate is…

Post by fastest963 » Mon, Sep 14, 2020, 12:55 PM UTC

ChrisMarshallNY wrote: post #34

dangelov wrote: post #22

Earlier quoted context omitted.

Not sure this is all that typical. While repair costs can get to a fairly large percentage of the purchase price and thus not making sense in some situations, it's not always the case. I recently repaired a Sony soundbar system for about 30% of the purchase price, so definitely not "at the cost of replacement". Replaced a phone screen for 10% the cost of a new one etc.

Depends on where the repairs are done. Today, I'm returning a leased car. I had a small crack in the front bumper (trailer hitch in a parking lot). It isn't one of the new sensor-packed bumpers; just a vanilla one. It cost $1,000 to repair, because they replaced the entire front bumper, and the paint cost more than the part. It also had to be done at the dealer, because of the lease requirements. The body shop down t…

Post by imglorp » Mon, Sep 14, 2020, 12:56 PM UTC

phonon wrote: post #55

jonwinstanley wrote: post #32

This is not surprising at all, the retina screen is one of the most expensive parts of the laptop. Lots of household appliances are similar to this too. If you have to repair one of the main parts of a washing machine or a dishwasher a new one will be a cheaper option. Same for a car, a friend of mine flooded his engine by driving through water that was higher than expected. His insurance company just wrote the car o…

How do you figure? The screen costs Apple roughly $200. So they don't have to hire skilled technicians, they replace the whole top of the laptop, so some backlight, cover, wiring, case...still well under $500. The actual reason is they don't want Macbook components floating around on the grey market, so they make the pricing for significant repairs impossible to justify.