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Apple expands independent repair program to Mac after US antitrust investigation

techcrunch.com

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Re: Apple expands independent repair program to Mac after US antitrust investigation

#71

Post by zakki »

jjnoakes wrote: post #59
sumedh wrote: post #55

Earlier quoted context omitted.

> If someone gets hurt using an Apple product it’s international news You can replace pretty much everything in your car which are literally killing machines and yet everything seems to be doing ok why give Apple this special treatment?

The injuries usually have different causes though. For car accidents there is usually human action or inaction at fault. It is possible for parts to be at fault but that's the minority of cases. For phone injuries it is usually a faulty part at fault. If someone sharpened their iPhone and went on a killing spree I don't think anyone would be asking which parts are inside. Note that I support the right to repair. I ju…

Isn’t it the impact of Apple’s strict rules on repairs? People get used to thinks that they can’t replace any part by themselves. Thus any accident happened, people automatically thinks it caused by Apple itself. For car, it has been known we can replace anything. So most of the time when there is accident people don’t think it is related to manufacturer fault.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#72

Post by sushicat »

notwhereyouare wrote: post #66
qppo wrote: post #63

This may be controversial (or maybe not, this is HN and not reddit), but there's a question I've never seen answered. I don't really care about how easy it is to repair my phone, or at least not as much as I care about using iOS. I knew if my iPhone were to break I'd have to take it to Apple, so I pay for Apple Care (like I pay for iCloud for my backups). I don't feel like I've been swindled. I feel like I made the p…

So, I’m feeling the swindled part just a little bit. I had an iPhone 8+. Had a charging issue, apple care replaced it free of charge. The refurbish iPhone I got, lasted ~100 days before the screen broke. Had to get a new phone. Now maybe I could have gotten apple care on that refurbished phone, but it was new and I didn’t expect to have issues like that

I think now you can buy Apple Care if inside one year of purchase. https://9to5mac.com/2020/08/17/apple-expanding-60-day-applec...

Re: Apple expands independent repair program to Mac after US antitrust investigation

#73

Post by sushicat »

mikepurvis wrote: post #35
wonnage wrote: post #32

Earlier quoted context omitted.

Once you buy the device why the hell should Apple prevent someone from putting a counterfeit battery/screen/whatever inside of it? Sure, people might be defrauding AppleCare, but that's their problem - there's no reasonable justification for why they should be able to regulate who fixes their devices.

There's an argument here that the customer could end up the victim if they pay for a genuine part and end up with a knockoff. However, that should be something resolvable after-the-fact— if a device shows up at a Genius Bar with a counterfeit battery, ask the user where it came from, engage lawyers.

I remember when iOS started showing alert for non-genius battery for a while, some people hate it.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#74

Post by zakki »

qppo wrote: post #63

This may be controversial (or maybe not, this is HN and not reddit), but there's a question I've never seen answered. I don't really care about how easy it is to repair my phone, or at least not as much as I care about using iOS. I knew if my iPhone were to break I'd have to take it to Apple, so I pay for Apple Care (like I pay for iCloud for my backups). I don't feel like I've been swindled. I feel like I made the p…

Because there is other issues like e-waste. With repair we expect less e-waste. As you know Apple repair tends to replace the whole things instead of the broken part.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#75

Post by zamalek »

sushshshsh wrote: post #58

Paging Louis Rossmann for how this actually is just lip service and not an "expansion" of any rights at all for anyone but Apple

> [article] provide "uneven" service

I guess that they can't legally claim it's inferior, because of how dreadful their service is in comparison to Rossmann. Apple wants to level the playing field to the bare minimum, i.e. their official repair quality standards.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#76

Post by sushicat »

wonnage wrote: post #32
crazygringo wrote: post #17

Earlier quoted context omitted.

> you are forced to let apple audit you at any time, you have to share personal client data on all of your clients with apple I assume they want to be able to confirm the shops aren't also buying counterfeit Chinese components on the side and swapping them in for the genuine ones. I also assume they want the repair information to feed into their tracking of the history of the device, as it can affect warranty, AppleC…

Once you buy the device why the hell should Apple prevent someone from putting a counterfeit battery/screen/whatever inside of it? Sure, people might be defrauding AppleCare, but that's their problem - there's no reasonable justification for why they should be able to regulate who fixes their devices.

> why the hell should Apple prevent someone from putting a counterfeit battery/screen/whatever inside of it?

You can definitely do whatever you want to the machine. And the audit prevents my parents got scammed by those individual shops. eg. Paid the price for a genius battery but got a counterfeit from China.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#78

Post by beamatronic »

JoelTheSuperior wrote: post #54
formerly_proven wrote: post #12

Earlier quoted context omitted.

This level of customer-hostility would cause a huge uproar for any other "Pro" or "workstation" vendor.

Indeed and it's this utter nonsense that made me finally give in and switch to Windows. Turns out it's nicer than I thought.

But which version do you run? The only version I would consider currently is the Enterprise version of Windows 10.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#79

Post by trissylegs »

beamatronic wrote: post #78
JoelTheSuperior wrote: post #54

Earlier quoted context omitted.

Indeed and it's this utter nonsense that made me finally give in and switch to Windows. Turns out it's nicer than I thought.

But which version do you run? The only version I would consider currently is the Enterprise version of Windows 10.

I have both pro (Home desktop) and enterprise (Work laptop). I don't notice a difference. But we don't really take advantage of the group policy very much.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#80

Post by userbinator »

sushicat wrote: post #65

Based on my repair experience back in China, I understand and support Apple doing this. My opinion is based on the personal experience I had before, and I support people with different opinions. Back the days (and I still believe it's the case right now) in China there are a lot of phone repair shops ran by individuals or small businesses, and those shops are not certified by any programs, they "operate" by someone h…

My repair experience in China was completely the opposite, and I think you made the first mistake: leaving the device with the shop for any length of time and out of your sight.

Some time ago, in Shenzhen, I saw a friend get his laptop component-level-troubleshooted and repaired while we waited and watched. It was a busy shop too, with multiple stalls and a lineup of others waiting for service.

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