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Gitlab Support is no longer processing MFA resets for free users

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71–80 of 228 posts

Re: Gitlab Support is no longer processing MFA resets for free users

#71

Good - 2FA is the responsibility of the user and resetting it kind of invalidates the security it helps bring. I think the bigger issue is that people's 2fa codes are still tied to their phone. You can lose your phone at any moment, which is why i've always disliked apps like Google Authenticator which don't let you export 2fa keys (for good reason). I personally use 1password, but there's definitely room for a cloud…

Isn't there Authy?

Re: Gitlab Support is no longer processing MFA resets for free users

#72

Good - 2FA is the responsibility of the user and resetting it kind of invalidates the security it helps bring. I think the bigger issue is that people's 2fa codes are still tied to their phone. You can lose your phone at any moment, which is why i've always disliked apps like Google Authenticator which don't let you export 2fa keys (for good reason). I personally use 1password, but there's definitely room for a cloud…

You can export to multiple devices now on Google authenticator, other 2FA apps have also supported that for quite a while.

As far as cloud storage goes, standard notes might be a good option, I don't use it for 2FA, but it's an extension they provide.

Re: Gitlab Support is no longer processing MFA resets for free users

#73
post #9

For comparison, here's GH Policy: https://docs.github.com/en/github/authenticating-to-github/r... > Warning: For security reasons, GitHub Support may not be able to restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. I think it's hard to securely restore an account that is using MFA without being vuln…

What about using time ? Let support reset MFA, but with a mandatory x days (3? 5? 7?) “cooling period”. And spam the user email with notifications during that time period.

Re: Gitlab Support is no longer processing MFA resets for free users

#74

Good - 2FA is the responsibility of the user and resetting it kind of invalidates the security it helps bring. I think the bigger issue is that people's 2fa codes are still tied to their phone. You can lose your phone at any moment, which is why i've always disliked apps like Google Authenticator which don't let you export 2fa keys (for good reason). I personally use 1password, but there's definitely room for a cloud…

Isn't there Authy?

Authy's SMS convenience/reliance undermines the whole thing. Avoid.

Re: Gitlab Support is no longer processing MFA resets for free users

#75

As someone who had two phones break and loose my 2FA for github, this makes me sad They were willing to help me - took a week but I got my account back

To be fair, both GH and GL tell you in painfully obvious ways that those recovery codes are important.

Re: Gitlab Support is no longer processing MFA resets for free users

#76

Good - 2FA is the responsibility of the user and resetting it kind of invalidates the security it helps bring. I think the bigger issue is that people's 2fa codes are still tied to their phone. You can lose your phone at any moment, which is why i've always disliked apps like Google Authenticator which don't let you export 2fa keys (for good reason). I personally use 1password, but there's definitely room for a cloud…

I use FreeOTP+ for Android because it allows me to backup its data.

Re: Gitlab Support is no longer processing MFA resets for free users

#77
post #55

Earlier quoted context omitted.

Does no one else take real vacations these days?

Even on vacations people do connect atleast once a day. Even if to just check on possible family emergencies.

That depends on the country. In Europe 4 weeks of summer holidays are common, in some countries even the law. An increasing number of people logs in to work accounts during holidays, but generally it's considered poor work-life balance. I don't take pressure either way, I might or might not log in once or twice during my 3 weeks (twice a year) if I am curious about something. My private mail I scan occasionally, but it has happened many times that I haven't done so for 2 weeks. There is enough stress in my life, I don't need to be connected every day of the year. There is a phone for personal emergencies. And if someone is afraid someone is dying before they get there they probably can never move out of their parents' home.

Re: Gitlab Support is no longer processing MFA resets for free users

#78

Good - 2FA is the responsibility of the user and resetting it kind of invalidates the security it helps bring. I think the bigger issue is that people's 2fa codes are still tied to their phone. You can lose your phone at any moment, which is why i've always disliked apps like Google Authenticator which don't let you export 2fa keys (for good reason). I personally use 1password, but there's definitely room for a cloud…

Isn't there Authy?

I recommend andOTP and Aegies if you are using android. The first one is more mature, second more actively developed. Both open source with ability to backup you database.

Re: Gitlab Support is no longer processing MFA resets for free users

#79
post #9

For comparison, here's GH Policy: https://docs.github.com/en/github/authenticating-to-github/r... > Warning: For security reasons, GitHub Support may not be able to restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. I think it's hard to securely restore an account that is using MFA without being vuln…

What about using time ? Let support reset MFA, but with a mandatory x days (3? 5? 7?) “cooling period”. And spam the user email with notifications during that time period.

That's probably why their corporate resets take at least 3 business days. For companies, if you send warning emails for 3 business days to all accounts, someone will see it and social engineering is nearly impossible.

For individual accounts that's different though. Even with a three day waiting period it's not guaranteed that a user will see it. It also is a big cost on Gitlab which isn't justified for free users.

Re: Gitlab Support is no longer processing MFA resets for free users

#80
post #55

Earlier quoted context omitted.

Does no one else take real vacations these days?

Even on vacations people do connect atleast once a day. Even if to just check on possible family emergencies.

Ever went to a National Park or National Forest? There are huge areas without reception (mostly on purpose). Even if you're on camping grounds with facilities and not hiking in the wilderness, having no reception for several days is standard.

In fact, I know people who choose the camping grounds for that. There's no better way to properly relax than not having any possibility to check what's going on in the world.

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