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Students are failing AP tests because the College Board can’t handle HEIC images

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Re: Students are failing AP tests because the College Board can’t handle HEIC images

#71
I am 100% on the side of the school. Unlike with JPEG, everybody who wants to work with HEIC should pay licence fees. Also, HEIC is like 50x more complex than JPEG.

I hope the world will never get to a point, where each phone brand stores photos in their own format, and you need a special software from the phone manufacturer to view the photos (that is what we have now with raw photography formats, and what we used to have in the past with phone chargers).

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#72
post #3

This is the latest in a string of incidents where critical software systems, facing new pressure due to the pandemic, are catastrophically failing their users. I think what's happened in the past is that most public-facing software systems either a) were not really critical (because people had the alternative of doing things in-person), or b) (as in the case of all the ancient COBOL systems underpinning the US gov) h…

I think you're being a bit unfair to the unemployment systems: expected RPS is absolutely a design requirement when creating a large computer system. My entire job is easily described as "it's conceptually very easy, but it's really hard when you and a few million of your closest friends try to do it at once".

Unemployment systems typically don't see spikes like this, it's not terribly surprising that some didn't handle demand well outside of the expected range.

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#73
Frankly I think the root cause of this is making technology so obfuscated in the name of making it easy that people are working with files who have no idea what a file format is. It's as if someone who did paperwork all day couldn't tell the difference between printer paper, construction paper, and plastic transparencies because they only ever encountered them in the appropriate contexts.

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#74
Clearly needs to be solved and fast, and I have huge sympathy for those affected.

However to me the more interesting point is why anyone would want to submit a handwritten script when they could type it. Not to sound like an old foggey, but in my day the only people who got to type were dyslexic and it gave them a huge advantage (no doubt why so many parents were having their children tested). Even if you could write fast, why take the chance that your exam efforts could be rejected based on a marker not being able to read your writing. Add to that the ability to compose text far more easily when typing and for those with a modest amount of practice the dramatically faster rate of output and it seems really strange that everyone doesn't type them and they just avoid this problem entirely.

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#75
post #20

Earlier quoted context omitted.

New sweat, tears and duct tape solutions are being created every day. Let's start by focusing on the ones coming down the pipe.

Which would still face the same problem: the government would rather pay multiple times for crappy software at a lower price than one big bill for quality software the first time.

That's not a problem unique to governments, although the consequences in that realm tend to be worse.

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#77
> Basically, only Apple (and, more recently, Samsung) use the HEIC format — most other websites and platforms don’t support it. Even popular Silicon Valley-based services, such as Slack, don’t treat HEICs the same way as standard JPEGs.

This is the key part. Many in the software industry still believes that the start-up mindset of break things move fast applies to us. The economy depends on software, governments depend on software, education depends on software, lives depend on software ... but we treat software as a toy where a new fancy image format is a reasonable change to make because our platform gets a little more fancy and for sure a little less compatible to lock-in users.

I am all for regulation, and it is coming, as the software industry has shown to be an immature risk-taking mess. But, it can be a more bearable amount of regulation if we exercise some level of self-constraint on how we break each new release of software.

If we keep blaming traditional business (education, accounting, grocery stores, etc.) for not "updating fast enough" to new trends, they are going to justly react to our demands on their thin margin profits and ask the government to stop us. When you do not know if your business will survive another month, to have to invest non-stop in new software without any tangible benefit is an unreasonable demand.

Software has become too important the past twenty years. It is time that as a industry we realize that and act accordingly.

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#79
post #3

This is the latest in a string of incidents where critical software systems, facing new pressure due to the pandemic, are catastrophically failing their users. I think what's happened in the past is that most public-facing software systems either a) were not really critical (because people had the alternative of doing things in-person), or b) (as in the case of all the ancient COBOL systems underpinning the US gov) h…

Missing HEIC support (and Apple support in general) is not an issue of quality; it's an issue of "knowing your customers". I doubt there could be any certification body for that.

It suggests that they didn't even bother to try the app on an iPhone, which is what probably half of their target users reach for when they need to take photos. That belies a significant degree of laziness and/or incompetence.

Re: Students are failing AP tests because the College Board can’t handle HEIC images

#80

I thought iOS was supposed to convert HEIC images to JPEG automatically behind-the-scenes in any file transfer situation where HEIC isn't supported. The article itself even says: > iPhones convert HEICs to JPEGs automatically when they’re attached to emails in the Mail app I'm just curious technically why the same didn't happen with the testing portal? If you have a webpage that accepts image uploads, is iOS Safari n…

snazz posted the actual code downthread: https://news.ycombinator.com/item?id=23261598

My guess is that the JavaScript manually checking the filename's extension is screwing up the automatic conversion.

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