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Stripe refunds: fees from the original charge are not returned

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Re: Stripe refunds: fees from the original charge are not returned

#71

Post by ValentineC »

pc wrote: post #66
mchusma wrote: post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

> Our policy on refunds is pretty much the same as Braintree's.

I'm seeing something different on (my local) Braintree site [1][2]:

> All processing fees, except the per transaction fee, are returned for full refunds. For partial refunds, all processing fees are returned at a prorated amount, but the transaction fee is not returned.

[1] https://www.braintreepayments.com/sg/braintree-pricing

[2] Looks like the US one has the same policy as Stripe: https://www.braintreepayments.com/braintree-pricing?locale=u...

Re: Stripe refunds: fees from the original charge are not returned

#72

Post by scarface74 »

Matheus28 wrote: post #41
scarface74 wrote: post #37

Earlier quoted context omitted.

Why? Some businesses and types of businesses have higher returns.

From what I understood: The interchange fees aren't going up because of higher rates of returns. They're going up to pay for credit card rewards. Stripe is keeping these fees when a purchase is returned simply to increase their overall profit. Why punish businesses that have higher rates of returns if that is not the cause of the higher fees?

Just as an example, any business that deals with sex - porn sites, strip clubs, etc. have higher returns.

Why should your mom and pop diner with low fees pay more? When you are in certain types of business, you can take that as a cost of doing business.

But no matter what the reason is, if Stripe doesn’t get the money back why should they eat the cost? We should want companies that we use to pass the cost of doing business + profit to make enough to be sustainable.

Re: Stripe refunds: fees from the original charge are not returned

#74

Post by totalZero »

pc wrote: post #66
mchusma wrote: post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

If I may make a sincere criticism, as a person who knows nothing about either side of this conversation....

We should all delete "I'm sorry you feel that way" from our mental phrasebooks. It is a phrase that always falls flat, comes across as potentially sarcastic, and is the textbook definition of a non-apology apology.

If you want to clarify something, go for it. If you don't want to apologize, don't feel obligated to do so. But please, for your own benefit, steer clear of this no-good phrase.

Re: Stripe refunds: fees from the original charge are not returned

#75

Post by wonderwonder »

exhilaration wrote: post #56
mchusma wrote: post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

We use Adyen (we deal with international customers) and they've got the same rule - no test cards in production. I've never heard of a payment provider allowing test cards in prod.

I integrated with Adyen and found Stripe far easier to use. The international aspect forced me to use Adyen though. What was your experience like with them?

Re: Stripe refunds: fees from the original charge are not returned

#76

Post by tyingq »

scarface74 wrote: post #34
privateSFacct wrote: post #14

Earlier quoted context omitted.

Actually - it's mostly because of cost / benefit shifting. A card can attract USERS by increasing the rewards it offers -> and charging MERCHANTS for the reward. So visa infinite cards might charge a much higher swipe fee to a merchant, and then make available cash back + first party car insurance + lots of bennies to the holders of these "elite" cards. They justify this to merchants by claiming that these "elite" us…

Many lucrative business depend on the person picking the service not being the one paying for it So in this case it’s better for the user but worse for the person paying. Just the opposite of enterprise software sells.

Merchants also bear all the costs for fraudulent purchases. Even if they followed as much procedure as the CC company provides.

Re: Stripe refunds: fees from the original charge are not returned

#77

Post by pc »

totalZero wrote: post #74
pc wrote: post #66

Earlier quoted context omitted.

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

If I may make a sincere criticism, as a person who knows nothing about either side of this conversation.... We should all delete "I'm sorry you feel that way" from our mental phrasebooks. It is a phrase that always falls flat, comes across as potentially sarcastic, and is the textbook definition of a non-apology apology. If you want to clarify something, go for it. If you don't want to apologize, don't feel obligated…

You're right! (Though I am.) I edited the comment.

Re: Stripe refunds: fees from the original charge are not returned

#78

Post by echelon »

totalZero wrote: post #74
pc wrote: post #66

Earlier quoted context omitted.

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

If I may make a sincere criticism, as a person who knows nothing about either side of this conversation.... We should all delete "I'm sorry you feel that way" from our mental phrasebooks. It is a phrase that always falls flat, comes across as potentially sarcastic, and is the textbook definition of a non-apology apology. If you want to clarify something, go for it. If you don't want to apologize, don't feel obligated…

To be fair, this is the CEO personally reaching out. I think that's beyond awesome.

Re: Stripe refunds: fees from the original charge are not returned

#79

Post by Matheus28 »

scarface74 wrote: post #72
Matheus28 wrote: post #41

Earlier quoted context omitted.

From what I understood: The interchange fees aren't going up because of higher rates of returns. They're going up to pay for credit card rewards. Stripe is keeping these fees when a purchase is returned simply to increase their overall profit. Why punish businesses that have higher rates of returns if that is not the cause of the higher fees?

Just as an example, any business that deals with sex - porn sites, strip clubs, etc. have higher returns. Why should your mom and pop diner with low fees pay more? When you are in certain types of business, you can take that as a cost of doing business. But no matter what the reason is, if Stripe doesn’t get the money back why should they eat the cost? We should want companies that we use to pass the cost of doing bu…

I don't think you understood my point in the first post. The point is that we don't know if Stripe still has to pay interchange fees in case of refunds. It is assumed they don't, and they're just pocketing it.

Re: Stripe refunds: fees from the original charge are not returned

#80

Post by tarr11 »

Meekro wrote: post #15
ValentineC wrote: post #3

This has been the case since early 2018. Accounts created before that were grandfathered in for fee refunds, but I don't have a grandfathered account, and therefore can't verify if that's still the case.

I have a grandfathered account from 2016, and I'm still getting the fee refunds.

I have an account that is from 2013, and they are ending March 1 for us.
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