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Apple pulls all customer reviews from online Apple Store

appleinsider.com

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Re: Apple pulls all customer reviews from online Apple Store

#71

Post by musicale »

Someone1234 wrote: post #47
projektfu wrote: post #34

It boggles my mind why Apple doesn't have any engagement at all with the community. Their community Q&A is full of questions like "How do I play notifications through the phone speaker instead of bluetooth speaker" and the answers are just community members with the same problem, also wondering how to do it. Zero engagement from Apple.

This is one area where they could learn something from Microsoft. Microsoft use UserVoice for product feedback. Outdated list of UserVoice product sites: https://blogs.technet.microsoft.com/o365guy/2018/01/02/submi... UserVoice allows voting on what issues impact people most and allows the company to provide feedback to those issues/ideas. This isn't to say that a company must do all upvoted ideas, Microsoft certainl…

There are multiple input channels (feedback.apple.com, support.apple.com, twitter, etc.) but few if any official replies from Apple.

Also bug reports are private (due to personal and/or proprietary information as well as potential security issues) so it's hard to gauge whether other people have run into similar issues or if Apple has uncovered the same bug in their own testing. I'd like to see a vetted "parent bug" that would be publicly visible, but Apple would never do this because they don't want third parties to mine their bug reports (which could potentially be exploited maliciously against Apple or its users, or for financial gain.)

Re: Apple pulls all customer reviews from online Apple Store

#72

Post by noodlesUK »

I genuinely think that USB-C (the connector) has a huge problem, and I’m pretty sure most of HN knows it. Users everywhere expect that physically compatible plugs in normal consumer devices imply some degree of comparability. Unfortunately because we use USB-C (the connector) for almost every imaginable kind of interconnect these days, most devices have a complicated matrix of things they will and won’t support, and so do cables. I don’t know how users are expected to become educated about this. “Why won’t my display work when I plug it in using x cable, on y single, but will work when I use z cable on q dongle” is such a common question I hear, and I don’t know how to explain it to people other than just to use trial and error. Apple needs to come up with some way of at least commonly labelling things to imply compatibility if they don’t want to confuse and alienate people. I am aware it isn’t just Apple with this problem, but USB-C (the connector) is perceived by most Apple users as an Apple thing.

Re: Apple pulls all customer reviews from online Apple Store

#73

Post by [deleted] »

Ensorceled wrote: post #29
rgovostes wrote: post #7

The only thing remotely surprising here is that they lasted this long. It was frankly idiotic of them to have it there in the first place. No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews. The community Q&A also tends to be garbage. I understand that the average consumer is not going to have the same level of technical…

Worse, many reviews were not about the product, but around Apple design decisions. Yes, I know everybody hates only having USB-C ports, but does this USB-C to xyx thingy work? The worst about the Q&A section is seeing that your bug has been around since the Big Cat years and there is still no fix or answers, just a few thousand "I also have this issue"

[deleted]

Re: Apple pulls all customer reviews from online Apple Store

#74

Post by [deleted] »

rgovostes wrote: post #7

The only thing remotely surprising here is that they lasted this long. It was frankly idiotic of them to have it there in the first place. No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews. The community Q&A also tends to be garbage. I understand that the average consumer is not going to have the same level of technical…

[deleted]

Re: Apple pulls all customer reviews from online Apple Store

#75

Post by Razengan »

projektfu wrote: post #34

It boggles my mind why Apple doesn't have any engagement at all with the community. Their community Q&A is full of questions like "How do I play notifications through the phone speaker instead of bluetooth speaker" and the answers are just community members with the same problem, also wondering how to do it. Zero engagement from Apple.

It's sadly the same even on https://forums.developer.apple.com - a lot of questions just collecting cobwebs without any responses. :(

Re: Apple pulls all customer reviews from online Apple Store

#76

Post by applecrazy »

cronix wrote: post #53
IAmEveryone wrote: post #19

Earlier quoted context omitted.

Apple may choose form over function, but the power adaptors are a good example of how they still spent more time thinking of function than any competitor. For the typical "elongated black box" notebook charger, a cumulative sum of exactly zero effort was spent on improving it in either form or function. Meanwhile, Apple had MagSafe (which is nothing but function), the extendable prongs to wrap the cable, or the littl…

They might be lighter, but I consider not having a cord in between the heavy transformer and the wall plug to be a design flaw. Unless you have receptacles with vicegrip like prongs, like they are when they brand new, the transformers tend to unplug themselves over time due to their weight and gravity. Edit: Oh, and whatever they put in that white rubber seems to really attract cats. Not sure what it is, but it's the…

I’m pretty sure MacBooks come with a cable that extend its range. The official name for is a “power adapter extension cable.”

Re: Apple pulls all customer reviews from online Apple Store

#77

Post by erichocean »

threeseed wrote: post #54
jjoonathan wrote: post #35

Earlier quoted context omitted.

Apple badly needs a post-Ive strain relief philosophy.

And people need to stop thinking that Ive was responsible for every design decision. They have a hardware engineering team who are far more culpable.

Have you spent any time working at Apple? Because that's not even remotely how things work. Designers are minor deities at Apple; engineering is a remote 2nd.

Re: Apple pulls all customer reviews from online Apple Store

#78

Post by gowld »

musicale wrote: post #68
rgovostes wrote: post #7

The only thing remotely surprising here is that they lasted this long. It was frankly idiotic of them to have it there in the first place. No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews. The community Q&A also tends to be garbage. I understand that the average consumer is not going to have the same level of technical…

> No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews As an Apple user, I would suggest that is a legitimate complaint, as the cable cannot be replaced separately from the power brick. Fortunately when that happened to me (twice) and I brought it into an Apple store, Apple replaced the entire power adapter even though it…

Electrical tape also fixes a fraying charger.

Re: Apple pulls all customer reviews from online Apple Store

#79

Post by semiotagonal »

gowld wrote: post #78
musicale wrote: post #68

Earlier quoted context omitted.

> No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews As an Apple user, I would suggest that is a legitimate complaint, as the cable cannot be replaced separately from the power brick. Fortunately when that happened to me (twice) and I brought it into an Apple store, Apple replaced the entire power adapter even though it…

Electrical tape also fixes a fraying charger.

Every laptop should ship with a charger and a roll of electrical tape.

Re: Apple pulls all customer reviews from online Apple Store

#80

Post by droithomme »

jmull wrote: post #52
droithomme wrote: post #15

Earlier quoted context omitted.

There's definitely been tons of completely legitimate, justified, and useful bad reviews for bad products. Usually those reviews just get deleted. I guess the effort to pay staff to constantly delete Noahic deluge sized floods of legitimate honest and sincere bad reviews from actual purchasers was deemed not worth the effort and the reviewers can be dismissed to a Siberian Gulag for their thoughtcrimes of accurate ev…

The Apple store reviews were mostly unhelpful 1-star reviews. Apple didn't seem to be removing any of it. You should share the source of your accusations.

Sure just go to the Ratings & Review section on Apple's site and browse there to your heart's content.
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