Earlier quoted context omitted.
It's interesting that the article suggests that making a phone call would be preferable to ordering online. There's been quite a culture change since then; I'll do anything to avoid having to make a phone call.
Preferences aside, a phone call is much more practical. Via web.. * Ordering could easily fuck up somehow. Eg. Send multiple identical pizzas cus you pressed the button multiple times, cus the 1st time u pressed it nothing happened. I read about this actually happening recently. * You dont get confirmation from a human. * You cant ask questions and get answers from a human. * You could only order what the app allows…
I don't think I've ever had an online order experience any of those problems. On the other hand, I've had countless phone/human interactions that have led to order screwups, usually misspellings of my name/email/phone number despite my spelling it out for the person.