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Slack Shared Channels

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Re: Slack Shared Channels

#71
This feature is such a game-changer - I take the occasion to plug my own Slack app Smooz[https://www.smooz.io] which does the same thing, creating shared channels, even if it will probably be replaced by Slack native feature when they extend it to free plans

When it came out, it was really a big deal for our users, so I can understand why Slack worked so hard to add this feature. The engineering description is fascinating. Also, while it's never fun to see your app being taken over by the platform, I must stress that Slack API team was very fair and gave me a heads-up far, far ahead of release

Re: Slack Shared Channels

#72
post #68
post #32

Earlier quoted context omitted.

I imagine it's intended for any use case in which you want to communicate with people outside your company via slack, but don't want to invite them into your org. I was responding to these comments: >You customers are feeling like they can ask any question and get an answer in 1 minute, and if you dont answer them straight away then they are unhappy. Definitively not something I recommend >Don’t blame the tool for mi…

So am I, "Don’t blame the tool for mismanaged expectations.". This is correct IMHO. Inviting customers in that expect support is setting their expectation that they'll get support in real time. I could think of potentially two of our customers that pay enough for us to consider this. The tool just needs to be used the correct way.

...I feel like I meant to reply to the first one. I agree.
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