Earlier quoted context omitted.
Given the choice between losing my hearing and a slightly unpleasant interaction with a service professional, I would typically choose the latter.
That's a bit uncharitable. The choice is rarely as clear as that. It's often hard to know whether an affliction is serious enough to warrant immediate attention. So the person must weigh the risk of delaying immediate treatment against the inconvenience and embarrassment of an unnecessary ER visit. It will be really nice when everyone has access to a medical AI that can assess these things instantly wherever you are.
And cost, now that insurance is playing the "we only cover ER visits that were necessary in hindsight" game.
For those of us at the top of the pleb pyramid it's not so bad, but for the average person, a single mistake can be ruinous.