Oracle is beginning to find they are in trouble. Here's a small example: I'm hearing from a fairly reliable source that quite a few large Australian banks are replacing Oracle (my source didn't say with what). They are citing the enormous cost of the licenses, along with difficulty getting adequate support without paying a fortune. My contact himself is in upper management of a large corporation and Oracle screwed hi…
> it can often be hard to find people who can troubleshoot performance issues. Even highly skilled people face a black box when they work on improving query performance as the CBO is largely a black box that can change from version to version. Without a clear explanation of how the CBO actually makes decisions it's often a bit of a crapshoot when tuning queries. This has not been my experience.
I have experience parent's woes and more. That includes having Oracle staff in house doing in-person knowledge transfer. Experience says that Oracle will not provide a qualified person if we call for one as well. Sourcing from their own consultant pool is also a black box crap-shoot.
We also involved Dell and their support team to provide feedback and second opinion on Oracle CBO, query optimization and overall needed knowledge to use their Toad for Oracle performance tools. They literally stopped short of saying: yeah, you need people smarter than us for that.
I still think Oracle is a great product, but it's only fit for large organizations with bottomless budgets. I think we spent something north of $100K on Oracle's E-learning and that was probably the cheapest item on the list.