>
You start by saying that Facebook is not a competitor, but in taking over part of your core business--- keeping track of potential customers--- it could be seen as that.I never checked it out personally, but from what I heard, Facebook allows for integration with various third-party CRMs and stuff, so you still get to track potential and existing customers to your heart's content.
Your points are valid in a long-term view. Facebook monopolizing communication is not a good thing. But since when do most businesses care about that? It won't affect their bottom-line at all. It's a worry for consumers.
> Your support for them is so superlative that I have to ask: Do you have a stake in Facebook?
I have no stake in Facebook and I'm not affiliated with the company in any way. My support being "so superlative" is because as a user and customer, I hate business communication. Most of the stuff companies send is a waste of time for me, and I value my time. I'd like businesses to use Facebook more precisely because it makes spamming me harder. :). That, and since it's all engineered so that it is in company's interest to allow people to comment on their stuff, suddenly you can communicate with them under public view of other customers - so you won't be ignored so easily when you have a legitimate complaint.