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Why Airbnb is dead to me

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Re: Why Airbnb is dead to me

#71

Just tonight, my mother checked into an Airbnb in Vienna, Austria. She sent me photos of the bed which did not have new sheets, the towels which were not fresh, a band aid on the floor and some rubbish bins full of cigarettes and ash. The apartment was overall pretty dirty. The host's contact phone number goes straight to message bank (I also tried many times) and the host is not answering emails. In this situation,…

> Just tonight, my mother checked into an Airbnb in Vienna, Austria. She sent me photos of the bed which did not have new sheets, the towels which were not fresh, a band aid on the floor and some rubbish bins full of cigarettes and ash. The apartment was overall pretty dirty. The host's contact phone number goes straight to message bank (I also tried many times) and the host is not answering emails.

AirBnB is getting an abysmal reputation in Vienna because what seems to be happening is that lots of people who are not even from Vienna put their rentals on AirBnB. We had someone in our house who did exactly that with all the nice side effects you get from that (strangers in your corridors etc.).

I'm pretty sure AirBnB will have to do something actively there because regulation of that space could instantly kill AirBnB in Austria.

Re: Why Airbnb is dead to me

#72
post #46

Earlier quoted context omitted.

> Customer contacts AirBnB According to the article this didn't work. They had to resort to Twitter. Frankly, if their resolution center doesn't provide a phone number that can be used 24/7, than any demand to contact AirBnB with issues is bullshit. I had similar issues with Uber and their inadequate customer service. If I can't reach someone directly for services like this, they clearly have issues with pleasing the…

> Frankly, if their resolution center doesn't provide a phone number that can be used 24/7, than any demand to contact AirBnB with issues is bullshit. They're available by phone 24/7, and they provide a local contact number for you in your reservation confirmation email.

Providing a phone number is the easy part. Providing effective service through that number is the expensive part.

Re: Why Airbnb is dead to me

#74
For me it's the same as hotels, but with less service. I've relocated to SFBA a year ago, and it was cheaper to rent Extended Stay America rather than AirBnB with weird rules. We had a kid, and one guy was mentioning "no dogs or kids" in his AD. That's ridiculous! DOGS OR KIDS! O-k-a-y. Will never never never use AirBnB again.

Re: Why Airbnb is dead to me

#75

Earlier quoted context omitted.

A sharing economy works when you have a lot of like minded people in the same social circle. Once you invite the masses and investors, you lose what made it work...

How can a driver be in the same social circle as a well off professional? At the end of the day, very few industries are peers between worker and client.

Yah right... they can't.

Though the first drivers in Chicago were Hipster Musicans, which were fun.. similar culture to yuppie coders. But over time, it has moved to more and more recent immigrants who do not speak English as a first language.

Re: Why Airbnb is dead to me

#76
post #41

Earlier quoted context omitted.

You're well-compensated for the risk you take on Airbnb, it's not like it costs the same as the Four Seasons.

And the risk is overrated - if the host seems dishonest or the place isn't as described/shown, you can still check-in to an hotel. I find it depressing how this will probably go away, and people like me who can't afford to pay for a stay at an hotel will just lose the option of taking the risk. Hurray for the infantilization of society! /s

> you can still check-in to an hotel.

That's assuming that you can find a hotel with vacancy easily (not always the case, especially when special events are occurring), then find transportation to get there. That's not always going to be easy if you don't speak the language, arrived to the location late at night, are traveling with kids, etc.

Re: Why Airbnb is dead to me

#77
post #32

Just tonight, my mother checked into an Airbnb in Vienna, Austria. She sent me photos of the bed which did not have new sheets, the towels which were not fresh, a band aid on the floor and some rubbish bins full of cigarettes and ash. The apartment was overall pretty dirty. The host's contact phone number goes straight to message bank (I also tried many times) and the host is not answering emails. In this situation,…

Back in May I went to Barcelona with a friend. We booked the apartment with Airbnb. Among other issues (the address Airbnb gave us was wrong, and had to wonder the streets for a couple of hours with no response from the host, then the host turns out to be a real estate broker of some sort)... once we found the place at 10pm, it turns out that the beds had no sheets, and the broker asked us for €15 for "fresh" sheets.…

So none of the reviews mentioned the 15 euro sheets charge? Did you leave a review stating that it was a dumb charge and rate accordingly?

After booking did you contact the host through AirBnB ahead of time and ask them to verify the address and give you the quickest directions to the apt?

It would be nice if all of this would be automatic, but you are dealing with individuals that may or may not understand how to be a host yet.

Re: Why Airbnb is dead to me

#78
post #22
post #13

>Airbnb do not care about guests and their safety at all. I don't know. It seems like it would be a nightmare to sort through a he-said she-said after the fact when the offended party didn't even book a stay (instead the room was booked by some other person that is insisting "no, it's cool, I know them"), and furthermore didn't even report the apartment not being available when the issue occurred. It's nice that they…

Have you ever travelled to a foreign country where you don't speak the language? You really need to put yourself in the tourist's shoes. If I booked a tour and the host drove me to a different place to stay, that's all I can do. You rely on their ability to communicate, and if they're being kind and doing their best to make your stay comfortable, then that's fantastic. What you're suggesting is that you're going to s…

I've traveled quite a bit, including to Barcelona. If you speak English (and this person clearly does) then "don't speak the language" is not an issue there, or indeed almost anywhere.

If I book a place for a certain period, then I'm staying for that whole period. If the host suddenly changes their mind and tells me I have to move, no way. I'm contacting the booking agency and having them tell the host to get lost. If the booking agency doesn't help then I'm initiating a chargeback and finding a hotel. At no point is it reasonable to just pack up, hop into a complete stranger's car at their insistence, and be driven off to some place where they won't even tell you where you're going.

Traveling used to be pretty interesting when things went wrong. I got stranded in the Beijing airport once with only a rudimentary command of Mandarin because the airline canceled my flight and never told me, and I had to hunt down an airline employee, borrow a phone so I could contact people, etc. But now? Bring a smartphone and you're a few taps away from communicating with anybody you need. Host is being obstinate? Call AirBnB. Still doesn't work? Book a new place. You make a mistake taking a car with a stranger and he takes you to a place where you don't even know where it is? Open up a maps app and find out where you are. Can't talk to people? Google Translate to the rescue.

You better believe that if the host refuses to honor our agreement and starts trying to jerk me around, I'm going to blow them off and sit with my luggage in the street while I resolve the problem myself. Relying on strangers to fix your problems, when said strangers have already demonstrated that they don't really care about you, is setting yourself up to be a victim.

Re: Why Airbnb is dead to me

#79

I had a nightmare experience on vacation in Mexico that was word for word the same response from Airbnb. Because I took my wife and I out of the potentially dangerous rental, without first contacting Airbnb, they couldn't refund us anything. I followed up with evidence that the rental was unfit and unsafe with pictures, but nothing came of it. Needless to say, I'm never using Airbnb again. Worst customer experience I…

File a chargeback with your credit card company. That will get their attention.

Re: Why Airbnb is dead to me

#80
post #40

You have completely the wrong expectation of how Airbnb works. The hosts are randoms and Airbnb has no way to deliver a consistent quality experience like a hotel. Airbnb is like eBay, not Amazon. You need to realize that when you get the last apartment in a city at conference-time (almost certainly not a superhost with good reviews), you're obviously taking a big gamble that it doesn't work out in order to save a fe…

No, if AirBNB didn't exist, they would have booked at a hotel in advance and saved money and hassle.
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