AirBNB why did you terminate my account? – An Open Letter to AirBNB

Post by hackerboos » Mon, Aug 31, 2015, 4:36 PM UTC

cjg wrote: post #44

vessenes wrote: post #23

This is a tough read, because someone's livelihood and in some part happiness combine with their AirBnB business, and losing it is painful. The hell of it is that there are many circumstances in which the customer would not be allowed to know why the cancellation. I'm most familiar with Bank Secrecy Act rules; some of which definitely apply to AirBnB. So, for instance, an algorithm flags the house as a likely money l…

Anti-money laundering regulation was my first guess as to why, but it doesn't really fit because companies are not allowed to do anything to warn customers that they are under investigation. Cancelling their account could certainly tip them off to this and so it seems unlikely that it would comply. Having said that, I don't know what the Thai regulations are. Perhaps this fits better under those.