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Apple's Software Quality Crisis

eliseomartelli.it

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Re: Apple's Software Quality Crisis

#681

Post by Cupprum »

I have a feeling that user testing just gets completely avoided.

One thing which bugs me since the last redesign of the horrible apple photos app, is that they changed its order of showing picture?!

After going on a trip, i like creating a album and sharing it with my family, I also put there some comments, and try to turn it into a story. I believe this is what an album is supposed to do, tell a story.

Therefore rendering the pictures by default from oldest picture to the newest one is very important.

This however did not fit properly into the new design of the Photos app, as they changed it to `Date added`.

Whatever that means, at the end of the day, it starts showing pictures from the newest one, to the oldest one. Which means it’s the opposite way. Think about watching a movie backwards…

Re: Apple's Software Quality Crisis

#682

Post by gabeio »

mrweasel wrote: post #128
4ndrewl wrote: post #85

I wouldn't call Apple's hardware as premium quality. Premium price yes, quality no - not since PowerPC times. I was an owner of the original crackbook, have had a magic keyboard, magic mouse both fail shortly after warranty period, I can't count the number of power leads that have started fraying (thank goodness for USB C!). Ass for iPhone screens - seem to be very breakable compared to other manufacturers.

> Ass for iPhone screens - seem to be very breakable compared to other manufacturers. That one always seemed weird to me, some people break their screen, iPhone or otherwise, regularly, but I've never even scratched one.

People think just because they hit the lottery (and broke their screen) it must mean the iPhone screen is just crap. I also have never broken an iPhone screen. Statistics are hard for people to understand.

Re: Apple's Software Quality Crisis

#685

Post by yalok »

This has been going on for years. I used to do a lot of iOS development, and have an eye for bugs. Almost every Apple app/service has been regressing in quality.

Take basic functionality - a phone app (calling). After certain audio sessions use (calling via WhatsApp) I can’t make regular calls over cellular - the UI app immediately cancels the call. Only reboot helps.

Or notes - for many years/iOS versions, they lived with a bug where a text note may just become blank - and only restarting Notes app makes it visible again.

Or AppStore - if an app has to be updated (I have auto updates off) - and I press Update - it gets downloaded, installed - and then AppStore is back to showing “Update” button! If you just go to the app, it’s a new version. But if you press that “Update”, it will redo update from scratch.

Sometimes I’m so frustrated, and thinking of my options - it’s either move to Android, or go get hired at Apple with a mandate to fix bugs in various products… but knowing Apple secrecy culture/silos, it’s not going to work, and requires change in their hiring process/perf review/QA.

Re: Apple's Software Quality Crisis

#686

Post by SR2Z »

mamonoleechi wrote: post #650
gblargg wrote: post #591

I had an iPhone I was fixing up. I backed up what was necessary, disconnected the old iCloud account, and created a new one to use when updating the OS. I created a spam-blocking address (mailgw) for this account. It created fine and I logged in from the phone without problem. I did the OS update, but then I got a dreaded error that it couldn't log in. I tried to log in with the account on the PC and it has been dele…

> why couldn't I just regain control from the AppleID that had been logged in for years from the phone? Maybe Apple is doing this in an automated way to prevent people using several accounts for storage. On Google Drive, if you run out of space, you can create a new account, and switch when needed.

> Maybe Apple is doing this in an automated way to prevent people using several accounts for storage.

And Apple's attempt to stop people from "stealing" a few dollars a month in storage somehow justifies bricking a $1000 piece of hardware?

Google doesn't care, because Google has WAY better anti-abuse features which cost money and so has weighed the risk of the "Google carelessly wrecks someone's online identity" headline against "someone might squeeze us for an extra 5GB of space."

Re: Apple's Software Quality Crisis

#687

Post by mschnell »

reddalo wrote: post #256
hbn wrote: post #98

Earlier quoted context omitted.

Desktop icons snapping to the grid has been broken forever too. Every once in a while I'll have a space in the "grid" that just won't accept anything to be placed in it. And god, don't even get me started on how the icons rearrange themselves when you're organizing your home screen / control center. I can't believe they actually shipped it like that and still haven't made it any better.

Oh, I envy you, I have the exact opposite problem. Sometimes new icons start stacking up one over the other on the top right corner. If you try moving one of the icons anywhere, it snaps back to the top right corner right away. I haven't found a fix. The only fix is moving the icons away from the Desktop into another folder using a Finder window.

That is actually a feature called ‚Stacks‘. Open the context menu on your desktop and de-select ‚use stacks‘.

Re: Apple's Software Quality Crisis

#688

Post by walterbell »

If there was a competitive market, this thread would be a marketing gold mine.

If the computer industry endgame is for users to consume media via simple voice interfaces and AI, what is the business model for serving the smaller market of professional users who need powerful, classic HCI interfaces for creating new artifacts?

Re: Apple's Software Quality Crisis

#689

Post by saagarjha »

anacrolix wrote: post #620

I reported a bug in their mmap syscall on Apple Silicon. You can hard freeze the computer in about 4 syscalls (basically system C functions). It's still there and they won't fix it, or acknowledge that it's a vulnerability. The frustrating thing is it locks the IO system, but the kernel thinks everything is fine. One by one each thread that does IO never returns. So you frantically click around wondering why your com…

Curious what the bug is

Re: Apple's Software Quality Crisis

#690

Post by liminalsunset »

doix wrote: post #664
karmakaze wrote: post #208

Earlier quoted context omitted.

My indicator for if Apple is for the customer vs for Apple is how macOS 'negotiates' YPbPr instead of RGB for non-Apple branded monitors (some LG monitors also get a pass) which results in worse color quality. I believe this to be carefully engineered to be a plausible bug rather than a real one. BTW I have found a workaround using BetterDisplay and an EDID override (to more closely match what the monitor is actually…

The entire apple monitor settings are just awful. I have a small portable projector which accepts 4k input but just downscales it to 1080p. I cannot get osx to actually output at 1080p, all it does is output at 4k and scale the result. The downscaling in the projector adds input lag and just drives me crazy. I really wish they'd just let you control these things rather than poorly guessing. I didn't know about better…

Does the 1080p resolution show up if you go to Advanced > Show Resolutions as List and then tick "Show all resolutions" under the list? The resolution you are looking for is probably 1920 x 1080 (low resolution). If you choose a non "low" resolution the OS will output at 4K but scale the UI to the virtual resolution.
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