671–680 of 1001 posts
I use G Suite and regularly export all my data using google takeout in case something like this happens. Plus since I have my own domain I can move my email address to another provider. Way too many google horror stories to keep using my @gmail.com account. Although admittedly the actual odds are probably 99.99% that this frustrating issue doesn’t happen to any individual.
We need regulations to enforce adequate customer service and SLAs in these huge companies. Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow v…
I never sent it in, instead emailing and asking if there was any other way to get verified, but never got a reply, and a short while later they deleted my account and all of the pictures and data with it. I'm pretty bummed out because in losing all that, I lost most of my pictures from high school. I have almost no pictures of myself or my friends for roughly a 7 year span of time.
It's my fault 100% for not backing it up, but that's not the point. I was more frustrated with the fact that, for no apparent reason, my entire account was locked and they demanded pretty intense verification to even just get it back. I haven't used Facebook or any of its platforms since, but I have to say it felt pretty gross to be handled like that.
It's pretty sus that these companies use our data for everything but have no actual express responsibility to it.
We need regulations to enforce adequate customer service and SLAs in these huge companies. Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow v…
For counterpoint, they provide products like Gmail for free at point of use because the support costs are very low (amongst other factors). Would you prefer government change this balance by regulation, or let users decide what they want? Many users choose very cheap typical service with a small but real risk of misery. Perhaps it's because they don't understand how miserable it can get. It's important that the bad e…
They provide products like gmail for free because it allows them insight into people's communication which they can then leverage with search and ad networking to make way more than they could simply selling email services.
Google uses non-human automation to make some decisions, including banning accounts. As others have mentioned, this is not unreasonable as long as there is a reasonable (in terms of time and effort) path to disputing a ban - i.e., speaking to a human about the issue. But Google (and Facebook, and probably some other companies) don't have reasonable processes for disputing or resolving these situations. Some have said…
That was more than 12 years ago, and there has been a steady stream of incidents like that one. If you're still using a Google account for critical stuff, you know what you're getting yourself into.
Earlier quoted context omitted.
Their new slogan is hilarious. It's not even one slogan, it's three: * Respect the user * Respect the opportunity * Respect each other The first one is obviously a joke, because nothing says "respect the user" like canceling a beloved service with millions of users, or "updating" the product while losing half the features. The last one makes you wonder why they had to put it into a slogan. Isn't it the baseline expec…
> Respect the opportunity Honestly, this reads like a Rule of Acquisition. I think Google may be run by Ferengi at this point.
I just want to know why is no one willing to hold Google and Apple accountable? Why don't journalists from e.g TechCrunch or the Verge confront Sundar point blank and ask him how can stuff like this happen and why is the only solution to blow up on social media?
I just want to know why is no one willing to hold Google and Apple accountable? Why don't journalists from e.g TechCrunch or the Verge confront Sundar point blank and ask him how can stuff like this happen and why is the only solution to blow up on social media?
Have had no problems reaching people about dev accounts, but also no problem even about consumer subscription services with unusual challenges, such as wanting to merge music or app libraries belonging to two different Apple IDs. (Can be done, an self-serve easy way and an Apple-performed hard way.)
In earlier HN thread, someone said “Devs would be more than happy to pay $300/yr to be able to talk to someone!”
My guess is an HN survey would suggest devs prefer to be outraged at Apple’s $100/yr — despite it being a price point at which you get to talk to people.
I also got locked out of my google account - not because of a violation (automated flag or otherwise) but because google decided my login location was too different. I know my password and have access to my recovery email but I am put into and endless login loop of ‘unable to verify’. I contacted support which had me fill out a form and that was maybe 6 months ago. I’ve moved on now but I’ll never use a google produc…
I'm always afraid this will happen when I use a VPN or TOR. The internet in general is pretty hostile to any sort of privacy protecting measures, which they justify by saying your activity looks "suspicious". I've already been locked out of my Facebook account once because I forgot to turn my VPN off. The last time I used TOR it was almost impossible to do anything on the internet. Every Google search was met with "W…
It's definitely not the only use case for such services, but if a service provider sees that 90% of traffic shaped a certain way is malicious traffic, it's understandable they will take steps to mitigate that traffic.
ETA: I'm not happy about it because I believe in the value of anonymity, but it is what it is. Here's a Cloudflare blog post talking about the challenges handling Tor traffic, which to their estimate is (a) 94% malicious "per se," so any tooling you do that tries to estimate intent based on origin IP address is gummed up by the malicious signal emanating from the same Tor exit node as your legit traffic and (b) anonymized by design, therefore any attempts you might make to build a reptutation signal for a given client are intended to be thwarted. The result is that a Tor user's traffic looks reputationless to a service like Cloudflare, and you can't just assume reputationless signal is benign (so, CAPTACHAs and "bot-like behavior suspected" walls).
Earlier quoted context omitted.
FB is the worst when it comes to this. I created instagram filters this cycle for a client which I thought would be really cool; I haven't seen any from campaigns beyond the Biden Aviators (I work in politics). I wanted to do a 'i just voted' type challenge; tried many ideas and combinations like swappable campaign buttons without text showing 'issues,' branding, different voting method 3d objects. Facebook kept reje…
I'm no fan of Facebook by any measure, but I think when it comes to current political content and ads they are in a very tricky position. If they say something is not allowed, at least one group will claim they are suppressing free speech. But if they allow it, they end up having to allow some misleading or completely false disinformation.
That is most of politics....
We need regulations to enforce adequate customer service and SLAs in these huge companies. Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow v…