Earlier quoted context omitted.
Well it's more like "people hate ads, but next time they buy a new TV, the ads will make our TV $10 cheaper than the other guy and they'll buy it anyway" It's the same thing in the airline industry - people will complain all day long about legroom and being treated as cattle, but the next time they buy a ticket they vote with their wallets when they sort the flight list by price and choose the cheapest option.
Airlines are controlled and limited by regulation to where its no longer "free" and you can't vote with your dollar cause you are a guarantee. There are very few airlines that offer more legroom and even then it's not comfortable. Same with telecoms. TV industry lacks competition in this regard as well but largely due to the centralized manufacturing. I also blame modern ip law as many of these companies have redicul…
tl;dr: when it comes to crappy airline service, the fault, dear Brutus, is not in our regulators, but ourselves.