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Slack has raised our charges by $195k per year

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Re: Slack has raised our charges by $195k per year

#661
post #533

If there's one good thing to say about Microsoft (not about Teams), it's that they strive to keep good business relationships with their clients, including backwards compatibility. I don't think I've ever heard of a story like this about Microsoft.

That is true, but perhaps part of the lesson is you can’t count on that staying the same as executives change and companies get new goals, such as stock price.

Re: Slack has raised our charges by $195k per year

#662

Our company is thinking of moving to Slack from Teams. In addition we use Salesforce. I have already reached out to senior decision-makers pointing out do we want to be paying for a company's services that resorts to this kind of behaviour, when very credible alternatives exist.

> to Slack from Teams

They're the same thing in terms of billing and data.

Re: Slack has raised our charges by $195k per year

#663
post #125

Slack's business model has always been that you give them all your most critical data and they sell you access to it. This is basically the business model of the traditional kind of ransomware, before people got better at making backups. You probably should expect large bill increases over time from ransomware-as-a-service companies like Slack. Not all of them—people are capable of behaving decently—but probably the…

I'm not following what "the pricing where the buyer is exactly zero" means. Typo?

Not the OP but I'm fairly certain that if you change "buyer" to "difference between the charge and the switching cost" you'll understand their intended meaning.

Re: Slack has raised our charges by $195k per year

#665
post #391

Do you mind me asking if you'll be self hosting mattermost? If so they're moving to a 1000 User hard limit for self hosted instances. https://forum.mattermost.com/t/solved-is-there-any-limitatio...

Seems like they've gone past even their own '1000' users. In v11 it's a cap of 250 users! They're also rapidly removing features for team too.

- User limits were lowered to final threshold of 250 for Mattermost Team Edition - GitLab SSO has been deprecated from Team Edition. - Playbooks has stopped working for Team Edition.

I have altered the deal. Pray I don't alter it any further.

What's happening on the hosted side of things? Ah; - Introduced support for Mattermost Entry Edition with message history limits.

Re: Slack has raised our charges by $195k per year

#667
For changes of this size, to any client, grace and care is the well trodden path. The only case where this isn't the route is when you don't want that customer, or where you can no longer afford that customer. Does it seem like the cost of AI on everything is coming home to roost?

Re: Slack has raised our charges by $195k per year

#669
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Consider an XMPP server. Make it a Hack Club project. Never tether to BigCorp if you're flexible enough to DIY.

That's hard on a fast deadline.

Re: Slack has raised our charges by $195k per year

#670
One of Slack's greatest missed opportunities IMO was to become the hub for every company's customer/advocate community. Once you've established yourself as a customer service channel and internal coordination hub, you're deep in the operations of the company. They already had the brand cachet, they had everything going for them.

And if they were worried about abuse, or about cutting into their B2B bottom line, they could still do things like "users who spend less than X minutes a month browsing/posting, and join only community-visible channels, are considered community tier" so that employees who spend more than that (or even who want to have a single private DM) are still charged. And have a generous nonprofit/open-source/startup-accelerator program.

But by forcing every company to treat every active user as a fully licensed user, they ceded the community space to Discord entirely, an unforced error that likely lost them an entire generation or more of customers.

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