A big issue right now is the oversizing of heat pumps by HVAC contractors who are used to sizing gas furnaces using very simple btu/hr/sqft calculations. A contractor should do some kind of heating need analysis, at the least by studying old utility bills, and ideally by doing a Manual J heat loss calculation for the house. But almost none of them do that. There are some startups attempting to handle these design ste…
Things will improve in a few years but until then you really need to be careful with making sure you get the right stuff installed properly by the right people for the right price.