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Slack Is Buying HipChat from Atlassian

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Re: Slack Is Buying HipChat from Atlassian

#661

Post by xchaotic »

treespace8 wrote: post #656
jillesvangurp wrote: post #573

Earlier quoted context omitted.

On premise is apparently not big enough as a market for Atlassian. This does not surprise me: it needs a lot of hand holding; and saas gets you revenue much cheaper because you get economies of scale and much less support headaches. On top of that people get stuck on old versions of your product, which you then need to support as well because they payed you a premium for it. With SAAS you just have one version to wor…

> Compliance issues can be addressed in the cloud as well. How can I guarantee the security of my customers data, if it's not hosted on equipment I control?

You can't 100% guarantee anyway. But you can pay your cloud vendor to do that for you, with the right legal contacts. Should work out cheaper due to economies of scale.

Re: Slack Is Buying HipChat from Atlassian

#662

Post by apple4ever »

it33 wrote: post #350
solatic wrote: post #107

Huge problem for on-prem Hipchat customers. Plenty of customers out there not willing to put all their internal communications on the other side of their firewall, and now have to migrate. Slack doesn't have an on-prem option. Microsoft Teams doesn't have an on-prem option. What are enterprises supposed to use, RocketChat? Matrix? With no clear migration path? Really poor move on Atlassian's part. It would be one thi…

Hi @solatic, Mattermost CEO here. If you have an on-prem HipChat deployment you want to migrate our team would love to discuss the possibilities. Mail us at info at mattermost.com? // and this is an open invite to any HipChat users who want to keep data under IT control. Regarding importing from HipChat, while it is tricky as the data is within HipChat's VMs and not documented, we can potentially work with you to mov…

Gotta say, I love that the CEO is commenting here.

Re: Slack Is Buying HipChat from Atlassian

#663

Post by hmhealey »

emilfihlman wrote: post #659
it33 wrote: post #509

Earlier quoted context omitted.

Mattermost CEO here. We're thinking of offering a special package for HipChat customers who want to stay on-prem using Mattermost. It's perhaps a mix of services, migration/import assistance and possibly a discount to our commercial version. Would such a package be interesting? For anyone who'd like to discuss outside of HN, please feel free to mail us at info at mattermost.com

Hey I tried looking into setting up webhooks (inbound and outbound) on Mattermost (we are running our own instance) but your technical documentation is quite spread out and thin. If you could improve that I'd be super grateful!

We recently launched https://developers.mattermost.com/ to make it easier to find developer documentation. If there's anything you want for docs that isn't there, let us know on GitHub and we'll help find it.

Re: Slack Is Buying HipChat from Atlassian

#664

Post by pavel_lishin »

fredsted wrote: post #647
inetknght wrote: post #488

Earlier quoted context omitted.

Better than "Skype with a way better UI". * it has a history I can actually search. Skype used to have this, but removed it when they rewrote it in Electron. !@#$ you to whoever at Microsoft decided to get rid of that; I used chat history search every day as part of my workflow. * it has an API/plugin ecosystem. Admittedly, that's a walled garden so it's a double-edged sword. But for businesses that's awesome . Skype…

> Information density isn't configurable Just zoom in/out with Cmd-+ / Cmd--, it's just a browser after all.

That address font size issues, but not relative sizing or spacing issues.

Re: Slack Is Buying HipChat from Atlassian

#665

Post by JeremyNT »

it33 wrote: post #334
JeremyNT wrote: post #280

Earlier quoted context omitted.

I'll counter that anecdote with an observation that I have never observed any of those issues. In our deployment Mattermost is reliable and I've never heard any complaints like those from my colleagues. It could be a question of scale; we only have probably 50 or so regular users. That said, even though it works as advertised the product is not perfect. The Mattermost UI is bare bones and some things like conversatio…

Thanks @JeremyNT! Mattermost team here. May I ask which Mattermost version you're running? Also, what features would you like to see? We ship new improvements monthly, so if you're on an older release you could quickly add a lot of features: emoji reactions, GIF selector, custom emojis, Slack-compatible keyboard shortcuts, hashtags, slash comments, Slack-compatible integrations, etc.

We're on 4.10.1, so I think we have most if not all of what you mentioned. Thanks for the great open source product!

I should be clear, my own UI complaints are minor, but I want to acknowledge that people expecting a 1:1 copy of Slack won't exactly find it. Mattermost works well for us, but I recognize that an enhanced UI with tight media integration must be important to many people, otherwise Slack would not have become as popular as it has.

Threading is really the only gripe I have personally - I don't like how it works, and I don't use it much because of that. But then I also don't have any real observations about how it could be improved either, and not using it (and basically operating as if it's IRC) is a perfectly fine solution!

Re: Slack Is Buying HipChat from Atlassian

#666

Post by [deleted] »

xchaotic wrote: post #661
treespace8 wrote: post #656

Earlier quoted context omitted.

> Compliance issues can be addressed in the cloud as well. How can I guarantee the security of my customers data, if it's not hosted on equipment I control?

You can't 100% guarantee anyway. But you can pay your cloud vendor to do that for you, with the right legal contacts. Should work out cheaper due to economies of scale.

[deleted]

Re: Slack Is Buying HipChat from Atlassian

#667

Post by Diederich »

contras1970 wrote: post #608
Diederich wrote: post #448

Earlier quoted context omitted.

> pin a core of my cpu at 100% and consume half a gig of ram... I'm not doubting you, and I acknowledge that I hear that kind of thing with some frequency, but I've not seen Slack (running in Chrome on Ubuntu) use anything like those amounts of resources. I've had a pretty busy slack client running for several days, and it's using 204,484K of memory and 2.0% of one CPU.

200M/2% is still pretty bad, isn't it? IRC clients worked perfectly on machines with less total virtual memory 20 years ago (and before). USER PID %CPU %MEM VSZ RSS TT STAT STARTED TIME COMMAND fubar 2922 0.0 0.1 61648 26668 2 S0+ 19Mar18 22:58.73 weechat

I hear you! I've been using the Internet most every day since 1988, and am still occasionally struck by the amount of resources seemingly straightforward programs use these days.

Re: Slack resource utilization: I'm not passing a value judgment as much as expressing confusion over multiple claims I've noticed about Slack utilization that is far, far greater than anything I've seen.

Re: Slack Is Buying HipChat from Atlassian

#668

Post by darzu »

csydas wrote: post #80
slivym wrote: post #4

Am I the only one who sees this as anti-competitive? This is basically collusion - Atlassian agreeing not to compete in chat in return for a payment from Slack. It almost seems like we're intent on making literally every mistake we made with traditional businesses, but with electronic products.

I mean this without being tongue in cheek, but Teams itself is anti-competitive. It's a horrible product which is basically only in use because it's bundled into Office 365. Absolutely nothing in Teams is not done better in other products, including Microsoft's own products such as Skype for Business or plain old Skype. Business chats in general are just completely incongruent with what users are expecting from end-u…

(Disclosure: I work at Microsoft but not on Teams / Office)

I've used Slack for 2+ years, hipchat for ~1 year, Discord for gaming for years, and now Teams for ~1 year. For work, I like Teams best.

In my mind the most significant, perhaps the only significant, difference between Teams and the rest is the threaded-by-default approach. It was hard to get used to at first, but this make it so much easier to keep track of different conversations that would otherwise overlap. In my mind, it's the best of both chat and email. Slack kind of does this but it's not nearly as seamless. You have to hover over the small reply icon and most of the time people don't do this. In Teams, you are forced to use threads and I think it is a good thing. Teams definitely has its quirks but with the velocity of improvements I've seen, most have already been fixed and I'm optimistic the rest will all be ironed out before long.

I don't even include Skype for Business in this comparison because in my mind Skype for Business is in a completely different category. It doesn't do the same things. And I can't think of another software product I dislike as much as Skype for Business / Lync.

Re: Slack Is Buying HipChat from Atlassian

#669

Post by aninteger »

solatic wrote: post #107

Huge problem for on-prem Hipchat customers. Plenty of customers out there not willing to put all their internal communications on the other side of their firewall, and now have to migrate. Slack doesn't have an on-prem option. Microsoft Teams doesn't have an on-prem option. What are enterprises supposed to use, RocketChat? Matrix? With no clear migration path? Really poor move on Atlassian's part. It would be one thi…

Slack might not have an on-prem option now but if they are buying HipChat they will have one soon. Yes it is possible they will remove it but they may go the other way and make some parts of slack available to on-prem as the two products merge.

Re: Slack Is Buying HipChat from Atlassian

#670

Post by 52-6F-62 »

fencepost wrote: post #275
ceruleanscott wrote: post #205

Earlier quoted context omitted.

Shameless self-promotion: We (Trillian) just received HITRUST certification, provide a BAA, and offer both a SaaS variant and the self-hosted Trillian Server product, both of which run over our own open IM protocol. We're not exactly a Slack/Hipchat clone (having been around for 18+ years, we're more of a traditional IM and group chat solution with some modern stuff like an API, chat bots, and federation capabilities…

I still remember (and may still have an installer for...) Trillian back in the days when it was just a multi-IM client. I like your pricing comparisons for on-premises servers - particularly the comparison to a Skype for Business site license. https://trillian.im/uses/self-hosted-instant-messaging/ Am I correct that you're pretty much focused on just the IM/chat side of things rather than all the calendar/phone/build…

Looks like it still has the multi-IM feature.

I just grabbed the personal client. It's very lean. Reminiscent of old IM clients, really. That said I haven't entered a chat yet.

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