Earlier quoted context omitted.
I think it IS a matter of expectation, yes. If I go and pick up something that doesn't sit around at room temperature well (let's say a milkshake), and drive 20 minutes home before eating it, I'm not going to ding the restaurant for the fact it's melted. If, however, milkshakes are offered for takeout (reasonable), but then a third delivery party gets involved and starts offering them for delivery, anyone ordering it…
Funny fact, one of the best deliveries I’ve gotten this year was ice cream. The local creamery[0] has an option to sign up for weekly deliveries. They obviously bring the equipment to keep it properly frozen (easier than a milkshake I know), and check IDs for their alcoholic ice creams. I suspect that if they wanted to, they could have pulled off milkshake deliveries, although the logistics wouldn’t scale. 0 - https:…
California law bans delivery apps from listing a restaurant without an agreement
641–650 of 663 posts
Re: California law bans delivery apps from listing a restaurant without an agreement
#642My understanding is DoorDash started out by listing restaurants without their permission. Now DoorDash has this legislation which will protect them from any new startup who tries to do the same thing. (The assumption being it will be much easier for DoorDash to obtain permission than it would be for a nascent startup.)
Re: California law bans delivery apps from listing a restaurant without an agreement
#643Earlier quoted context omitted.
The claim is not that you have to be dumb to want a suboptimal burger over optimal Chinese food. It's that it doesn't make sense to do so and then blame the restaurant for the burger not being as fresh as it would be if you got it in-person. Also note that I'm not claiming that this is simply due to people being dumb. It's just my experience that, in the absence of an explanation for why someone does something "obvio…
I know people have different degrees of intelligent judgment, but you should also consider the fact that people who order online have already accepted the absurd fees and taxes imposed by the app (19% fee on Doordash, 16% on Grubhub, + tips + taxes). If you're willing to pay extra money in order to get your desired food while you're busy doing your own work, isn't it reasonable to get mad at the restaurant and the ap…
Depends. If the restaurant doesn’t offer delivery, and some third party is charging you to perform delivery services for you, why is the restaurant at fault?
Invariably, the restaurant gets the blame for the failed delivery experience, regardless of whether or not they’re responsible.
As the snickers advert correctly notes: you’re not you when you’re hungry. Reason and rational thought are difficult when blood sugar is low.
Re: California law bans delivery apps from listing a restaurant without an agreement
#644This is undeniably a good thing if you put yourself in the shoes of the restaurant. Imagine if someone went around impersonating your business online, leveraging the good name you have built for yourself over the decades. They create ads offering your expert development services, ostensibly competing with your existing website, but with intentionally slashed pricing and a ‘creatively’ misrepresented offering (aka gro…
The misrepresentation would seem to be the big thing. Someone, let's call them Joe, publishes a list of restaurants online with links to their menus and offers to deliver for the price of the order with tip plus a $10 delivery fee. And has a clear disclaimer that they're not affiliated with the businesses. That seems pretty unobjectionable. And how would the restaurant even know? [ADDED: Subject of course to any heal…
Maybe restaurants should defend themselves from that by not selling some dishes in transportable packaging. Maybe 'delivery' companies wouldn't be so eager to put those dishes on the menu if they had to provide the container themselves and scoop the dish into it from a plate?
Re: California law bans delivery apps from listing a restaurant without an agreement
#645Earlier quoted context omitted.
But in that instance the dish wouldn’t be available for take out either. If the restaurant sells takeout, why does it matter whether I take it gone to my house or another person’s house?
DoorDashers have a tendency to pick up multiple orders at the same time without informing me. So I’ll order food expecting it’ll take 20 minutes, then it takes 40 because the dasher decided to take 4 orders at once. With a friend, I know they’re going there and coming right back, and if not, they generally let me know and I can reconsider.
Re: California law bans delivery apps from listing a restaurant without an agreement
#646If impersonating is the reason they couldn't have just regulated a requirement to clearly list if the ad is by the owner or a third party, and not throw away the baby...
Re: California law bans delivery apps from listing a restaurant without an agreement
#647What's wrong with CA? It seems to me that state tries it bests to kick innovation out, and start another tech ecosystem somewhere else... If impersonating is the reason they couldn't have just regulated a requirement to clearly list if the ad is by the owner or a third party, and not throw away the baby...
Because so many people will never comprehend that the lisitng is by a third party and go on to give the restaurant a bad review.
Also some foods don't travel well and are made for immediate consumption. Even if the customer recognises that the listing is made by a third party - they are more likely to blame the restaurant for the sub-par food.
Leaving the decision to the restaurant to opt-in is the best move IMO. Rather than have "disrupters" come in - damage the brand reputation and then leave the damage control bit to the restaurant.
Re: California law bans delivery apps from listing a restaurant without an agreement
#648Earlier quoted context omitted.
> some consumers will still tend to blame Sally's Piping Hot Burgers when their burger arrives soggy and cold A friend who manages an excellent restaurant says that this is indeed a problem. One of their signature dishes is fried chicken, and it is glorious. They optimize everything about the meal with the understanding that it's 15-30 seconds from the kitchen to the table. But those are the wrong choices for 15-30 m…
I’m incredibly perplexed why people do this. Even pre pandemic it was patently obvious to anyone who paid attention that certain foods just don’t deliver well. Before the internet became a thing, the only places that regularly offered delivery were pizza joints and Chinese food, because both of those survive delivery well! I ordered delivery burgers once, from a restaurant close by, and learned my lesson that burgers…
Burgers work really well with delivery. Used to order burgers very regularly at parties (GBK in London), it was one of the few things everybody would agree with and find good.
I can imagine that you would have troubles if the restaurant wasn't aware it was intended for delivery and gave a loose burger on a plate to the delivery guy. Gotta be put in a tight box to stay warm and in shape.
Re: California law bans delivery apps from listing a restaurant without an agreement
#649Earlier quoted context omitted.
> styrofoam is one of the most easily recycled substances Is that actually true? I've always heard to put styrofoam in trash rather than recycling.
It is. I had a friend whose father was a chemical engineer back in the 1980s who did a study on it. The cost per cubic yard to recycle styrofoam was insanely cheap. It was just that it required a specialized process that nobody implemented because creating more was also cheap. So it wasn't recycled, but it could have been.
No wonder. Maybe volume is not the good metric to look at when comparing styrofoam to paper.
Styrofoam is insanely bulky. The same orders could be filled with a fraction of the volume of paper.
Re: California law bans delivery apps from listing a restaurant without an agreement
#650Earlier quoted context omitted.
>I'm pretty sure if I just declared myself to be a sales partner (idk the term?) of Cisco, IBM, Oracle, etc and just resold their gear, I'd be in hot water legally because my actions would reflect on them. This is pretty much how local governments buy IT gear. Put out a "I want a router" low volume RFP that the tech companies don't want to bother with, and some local vendor will resell to you. Ideally, they're gettin…
But don't those vendors have to have some sales agreement with Cisco? I'm guessing they don't after reading about it a bit more, but I'm just surprised.
Cisco/HP/Oracle/VmWare/Microsoft are all about sales network. Partners take care of the sale and they can take care of the installation on site and the servicing.
I'm sorry to say but B2B sales companies have nothing to do with restaurant delivery at all. It was a really really bad comparison.