Earlier quoted context omitted.
> Oxide seems to have written their own ... > when any of that breaks, good luck! The premise is that you don't need luck, you can call Oxide. As you said, they wrote all of it, so they own all the interaction so they can diagnose all of it. When I call Dell with a problem between my OS filesystem and the bus and the hardware RAID, there's at least three vendors involved there so Dell doesn't actually employ anyone t…
That's the same premise as with all "turn-key" solutions. If it didn't come with software support, it wasn't really turn-key. The rest comes down to execution. Sure, we all have high hopes for Oxide. Sure, we all hate established players like Dell.
Just about any company will sell your company a support contract.
The more interesting question is, can they back it up with action when push comes to shove? I suspect most people have plenty of stories of opening support tickets with big name vendors that never get resolved. And through the grapevine you find out that they won't fix it because they can't fix it. They might not even have access to the source code or anyone on staff who has a clue about it because it came from who knows where. Sales is happy to sell you the support contract but it doesn't mean your problems can be fixed. BTDT.
From listening to the Oxide podcasts, my impression is that Oxide actually can technically fix anything in the stack they sell, which would make them vastly different from Dell et.al.