Skype is the epitome of technical debt. Millions of lines of code for a service that isn't technically difficult to provide anymore. When I was at Microsoft, I was told working on Skype was about as popular as being sent to a gulag. The value of the brand is so strong, I am surprised they never launched a "2.0" version built from scratch and without all the vestigial tails.
The 2.0 version of Skype is Microsoft Teams, and they built it from scratch. Along with the Skype code, the Skype brand was also thrown in the trash. You could question that decision—perhaps keeping both brands for different target demographics would have been a better move. Teams could be for work and business, while Skype (powered by Teams' code) could remain for regular consumers. But I’m not sure. Maybe it’s bett…
Totally agree about the brand fumble. I think Teams is the least known/used brand by consumers, but honestly maybe these days that really doesn't matter that much from a money-making perspective.