Earlier quoted context omitted.
Of course it's controversial. They do this to increase profits. A certain portion of the population is pro-profit at virtually any cost. It might seem like Dish employees wake up every day and say, "What can we do today to screw our customers even more?" But usually they're just trying to find ways to make more money.
Dish knows their satellite TV business is on the way out. Their strategy is to maximize the present value of that business by retaining and squeezing as many of those customers as much as possible, slowing the decline and pulling as much money out of that vertical for as long as they still have it, so that they can reinvest that cash into new verticals with more promise.
To be fair, satellite TV has always been one of these even when it was a healthy business. High cost of acquisition, high commission for sales, high barrier to cancel.