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Google Cloud Is Down

news.ycombinator.com

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Re: Google Cloud Is Down

#621

Post by Can_Not »

philliphaydon wrote: post #512
fredthomsen wrote: post #381

Earlier quoted context omitted.

Does Amazon treat smaller customers any better? I am genuinely asking, as I have no clue.

Yes. 100%. We don’t pay AWS much but their help is top notch. We accidentally bought physical instances instead of reserved instances. AWS resolved the issue and credited us. I’ll prob never touch GCE. Google just isn’t a good company at any level.

I'm scared to put anything serious on GCE. One super bill from a DDoS, one tiny billing dispute, something else tiny and unpredictable, etc. Suddenly my entire 10+ years of gmail is gone. Or Google cancels my friend or SO's gmail for whatever Orwellian reason, suddenly my production app is inaccessible or is deleted.

There's too much liability. And no support.

Re: Google Cloud Is Down

#622

Post by MarkyC4 »

ericd wrote: post #519
redler wrote: post #509

Earlier quoted context omitted.

You can get a fair amount of this with a Synology box. Granted, a tool for the reasonably technically savvy and probably not grandma.

I love my Synology, I wish they would expand more into being the controller of the various home IOT devices.

I don't use the features, but I know my Qnap keeps touting IoT so they might be worth checking out as well.

It's also my Plex media server, file server, VPN, I run some containers on there. I used to use it as a print server but my new printer is wireless so I never bothered

Re: Google Cloud Is Down

#623

Post by Can_Not »

bscphil wrote: post #540
w_s_l wrote: post #83

You know this reminds me of a bad taste that Google Sales team left when I asked for some of my billing that I was unaware of running after following a quickstart guide. AWS refunded me in the first reply on the same day! GCP sales rep just copy pasted a link to a self support survey that essentially told me, after a series of YES or NO questions that they can't refund me. So why not just tell your customers like it…

>I asked for some of my billing that I was unaware of running >I have called my bank to do a chargeback You're issuing a chargeback because you made a mistake and spent someone else's resources? And you're admitting to this on HN? I'm not a lawyer, but that sounds like fraud and / or theft to me.

GCE charged me for "Chinese egress" but doesn't provide me a way to block China via firewall or other methods. They have the ability to check and bill me for it but if I want to use the same logic for a firewall rule I'm on my own. That sounds like theft and or fraud to me.

OP sounds like they're just defending their selves from ambiguous draconian billing robots.

Re: Google Cloud Is Down

#624

Post by bscphil »

prepend wrote: post #582
bscphil wrote: post #540

Earlier quoted context omitted.

>I asked for some of my billing that I was unaware of running >I have called my bank to do a chargeback You're issuing a chargeback because you made a mistake and spent someone else's resources? And you're admitting to this on HN? I'm not a lawyer, but that sounds like fraud and / or theft to me.

It’s not, read the terms of your credit card. It’s basically “I didn’t intend to buy this. I tried in good faith to contact the merchant for return and support. I was ignored. I’m contacting you.” It’s pretty convenient for companies like Comcast and Google that have poor customer service.

Imagine leaving a 1000 watt space heater on by accident in a spare room for a month, then trying to get a "refund" from the power company because you "didn't intend" to purchase all that power you used. That's effectively what this is - signing a service agreement and forgetting to turn off a service you don't need, causing an irreversible loss of resources. You're not entitled to a refund for a service you agreed to pay for and actually used, just because you forgot about it.

Re: Google Cloud Is Down

#625

Post by bscphil »

Can_Not wrote: post #623
bscphil wrote: post #540

Earlier quoted context omitted.

>I asked for some of my billing that I was unaware of running >I have called my bank to do a chargeback You're issuing a chargeback because you made a mistake and spent someone else's resources? And you're admitting to this on HN? I'm not a lawyer, but that sounds like fraud and / or theft to me.

GCE charged me for "Chinese egress" but doesn't provide me a way to block China via firewall or other methods. They have the ability to check and bill me for it but if I want to use the same logic for a firewall rule I'm on my own. That sounds like theft and or fraud to me. OP sounds like they're just defending their selves from ambiguous draconian billing robots.

You may not like it, but that doesn't remotely resemble theft or fraud in any way.

Re: Google Cloud Is Down

#626

Post by didibus »

zambal wrote: post #562
didibus wrote: post #541

Earlier quoted context omitted.

I don't see why multi/hybrid would have lower downtime. All cloud providers as far as I know, though I know mostly of AWS, already have their services in multiple data-centers and their endpoints in multiple regions. So if you make yourself use more then one of their AZs and Region, you would be just as multi as with your own data center.

Using a single cloud provider with a multiple region setup won't protect you from some issues in their networking infrastructure, as the subject of this thread supposedly shows. Although I guess depending on how your own infrastructure is setup, even a multi cloud provider setup won't save you from a network outage like the current Google cloud one.

Hum, I'm not an expert on Google cloud, but for AWS, regions are completely independent and run their own networking infrastructure. So if you really wanted to tolerate a region infrastructure failure, you could design your app to fail over to another region. There shouldn't be any single point of failure between the regions, at least as far as I know.

Re: Google Cloud Is Down

#627

Post by prepend »

bscphil wrote: post #624
prepend wrote: post #582

Earlier quoted context omitted.

It’s not, read the terms of your credit card. It’s basically “I didn’t intend to buy this. I tried in good faith to contact the merchant for return and support. I was ignored. I’m contacting you.” It’s pretty convenient for companies like Comcast and Google that have poor customer service.

Imagine leaving a 1000 watt space heater on by accident in a spare room for a month, then trying to get a "refund" from the power company because you "didn't intend" to purchase all that power you used. That's effectively what this is - signing a service agreement and forgetting to turn off a service you don't need, causing an irreversible loss of resources. You're not entitled to a refund for a service you agreed to…

My power company will literally give you a refund for this if you call them. I don’t think I’m entitled to a refund, but good customer service gives me one.

Of course, I get one free pass at that and if I did it over and over, I’m hosed. The difference is that my utility is regulated and has a phone number and a human whose job it is to talk to all customers.

Re: Google Cloud Is Down

#628

Post by ti_ranger »

qes wrote: post #556
StreamBright wrote: post #317

Earlier quoted context omitted.

I am not sure if a single S3 outage pushed any big names into their own "datacenter". S3 has still the world record of reliability that you cannot challenge with your inhouse solutions. You can prove it otherwise. I would love to hear a solution that has the same durability, avabiality and scalability as S3. For the downvoters, please just link here the proof if you disagree. Here are the S3 numbers: https://aws.amaz…

> For the downvoters, please just link here the proof if you disagree. > Here are the S3 numbers: https://aws.amazon.com/s3/sla/ 99.9% https://azure.microsoft.com/en-au/support/legal/sla/storage/... 99.99%

>> Here are the S3 numbers: https://aws.amazon.com/s3/sla/

> 99.9%

(single-region)

There doesn't seem to be an SLA on S3-cross-region-replication configurations, but I am not aware of a multi-region S3 (read) outage, ever.

> https://azure.microsoft.com/en-au/support/legal/sla/storage/....

> 99.99%

99.99% is for "Read Access-Geo Redundant Storage (RA-GRS)"

Their equivalent SLA is the same (99.9% for "Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts.").

Re: Google Cloud Is Down

#629

Post by oarsinsync »

oarsinsync wrote: post #245
PerfectElement wrote: post #173

Earlier quoted context omitted.

The small bare metal hosting company I use for some projects hardly goes down, and when there is an issue, I can actually get a human being on the phone in 2 minutes. Plus, a bare metal server with tons of RAM costs less than a small VM on the big cloud providers.

> a bare metal server with tons of RAM costs less than a small VM on the big cloud providers Who are you getting this steal of a deal from?

Lots of responses, and I appreciate them, but I'm specifically looking for a bare metal server with "tons of RAM", that is at the same or lower price point as a google/microsoft/amazon "small" node.

I've never seen any of the providers listed offer "tons of ram" (unless we consider hundreds / low thousands of megabytes to be "tons") at that price point.

Re: Google Cloud Is Down

#630

Post by angstrom »

thruhiker wrote: post #620
angstrom wrote: post #496

Earlier quoted context omitted.

I would probably go with US-EAST-2 just because it's isolated from anything except perhaps a freak Tornado and better situated on the eastern US. Latency to/from there should be near optimal for most eastern US/Canada population.

One caveat with us-east-2 is that it appears to get new features after us-east-1 and us-west-2. You can view the service support by region here: https://aws.amazon.com/about-aws/global-infrastructure/regio... .

Fair point. It depends on what the project is.
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