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Slack has raised our charges by $195k per year

mahadk.com

611–620 of 1001 posts

Re: Slack has raised our charges by $195k per year

#611

sad that open protocols lost chat wars. Not really surprised, XMPP was such a fragmented mess, lead by a bunch of people clueless about average user's woes. "let's make features optional so depending on your client AND server some things just outright not work!"

Thank goodness we have a hundred improved protocol alternatives now. Matrix, Tox, Jami, Briar.

Re: Slack has raised our charges by $195k per year

#612
post #551

Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.

Haven't you heard? Sales force doesn't hire programmers anymore. AI is all their CEO needs. ;p. Seriously though, this behavior reminds me of Oracle, and is a great reminder that proprietary software can very quickly become a big liability.

I mean the sales team is probably all AI at this point.

Re: Slack has raised our charges by $195k per year

#613

Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.

You would think that making your users hate you is shortsighted, yes. But does it really matter? I urge every user of Hacker News to read Peter Thiel's book, Zero to One. It's the definitive statement on software capitalism. The goal, which Thiel embraces unabashedly, is to use technology to create new and unique monopolies, and once you've created them, extract as much rent as possible from the users. Obviously the…

> You would think that making your users hate you is shortsighted, yes.

The harsh truth: Alienating some free or highly discounted users can be a net win for companies if it allows them to raise their prices for remaining customers.

This is an extreme example, but it happens all the time. The free or discounted years are always angry, justifiably, but dropping the free plan is a common growth phase for companies looking to reduce their support load, server count, and increase their revenue per user.

> But it is undoubtedly anti-consumer and anti-user. They give you something good, you get hooked, and then they enshittify it

The key word here is “give”. The free plans were always supposed to be a hook for getting people familiar with the platform so they would buy it later or spread the word. Free plans disappear once the market matures because the free plan no longer serves that purpose. They don’t need to spread the word because everyone knows about Slack. It’s a pop culture word, now, not something that needs to be spread around so people talk about it to their bosses.

Re: Slack has raised our charges by $195k per year

#614

Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.

Salesforce either knows exactly want it’s doing or it’s in an epic doom loop. On the one hand, Turing their back on pretty much everything everyone liked about it because could be seen short sighted, and it will crumble. Or an intentional pivot. Knowing a subset is locked in and can be exploited to grow in new directions. Either way, the shift is kind of epic. And only seems to be gaining steam.

> Or an intentional pivot. Knowing a subset is locked in and can be exploited to grow in new directions.

Larry Ellison is now apparently the world's second richest man. Apropos nothing.

Re: Slack has raised our charges by $195k per year

#615
post #551

Earlier quoted context omitted.

Haven't you heard? Sales force doesn't hire programmers anymore. AI is all their CEO needs. ;p. Seriously though, this behavior reminds me of Oracle, and is a great reminder that proprietary software can very quickly become a big liability.

I mean the sales team is probably all AI at this point.

It is impossible to know these days. I just get flooded with automated messages in random channels by them wanting to chat with me about whatever place I'm a manager at.

Re: Slack has raised our charges by $195k per year

#616
post #487
post #417

Earlier quoted context omitted.

If you have a bunch of coders, just scrape the data. Then turn your back on this greedy maw. We recently moved to Mattermost for the same reason. Not looking back.

Slack lets you do a full export which even includes DMs depending on which plan you have. https://slack.com/help/articles/201658943-Export-your-worksp... When the org I was at moved away from Slack (due to costs) we used this method and wrote a little Python script to convert the main channels' JSON dumps into PDFs so we had a usable backup of channels.

I'd bake them into a Sphinx static site. That gives you a free client side search index along with better navigability than sheets of paper. And you can target PDF if you still want it.

Re: Slack has raised our charges by $195k per year

#617

Do not use Slack.

A few years ago people could not stop talking about how great Slack was. Much better than HipChat, Google Chat, Teams, IRC. I've used all of them, Slack was never better. As much as I dislike Google Chat (or whatever they call it), Slack is worse, only beaten by Teams as the absolute worst. But Slack was hyped, it was the new shinny. Put all your stuff in Slack it's great. Question that logic and you where told that…

I think most people had genuinely different reactions than you, and found Slack to be a better UX. I still do. But yes, it was also a proprietary trap. it can be both. but for many many many people Slack was a much better experience than IRC, they weren't just "tricked" into thinking this.

Re: Slack has raised our charges by $195k per year

#618
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

> Then, suddenly, they called us 2 days ago and said they are going to de-activate the Hack Club Slack

Is there not the option to go back to the free version with 90 days of history?

Re: Slack has raised our charges by $195k per year

#619
post #352

That's a 40x increase all at once with a very short grace period, it's bait-and-switch territory. If only 2.5% of targets pay the ransom, Slack breaks even on this racket, so in absence of any protection this strategy is most likely profitable for Slack. This is something you pull if you want to squeeze in the short term, and don't mind losing customers.

Second-hand anecdote: Someone I know who works for Slack made a comment a few years ago that the company regretted giving out so many free instances to different organizations years back. Apparently the number of free Slack instances that had grown very large and high traffic was significant enough that it couldn’t be completely ignored.

I disagree with them giving such a short notice period, of course. However I’m not surprised to see them choosing to trim the free or highly discounted accounts at this stage.

Re: Slack has raised our charges by $195k per year

#620
post #70

Another Hack Club member here, this situation is hard on many of us since we built many of our projects around Slack integration, and we now have to rapidly re-code them so they don't break. It's not great, especially in the middle of the school week (reminder that hack club is a coding nonprofit for teenagers, so i have to go to school and have homework while doing this)

Another good lesson here: at the end of the day, these are just websites. Don't lose sleep over it. If it's broken for a couple of days, that's ok.
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