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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#611

Earlier quoted context omitted.

I'd like to second the point made to you in this thread that went without reply: https://news.ycombinator.com/item?id=43702895 It's true that we use tools with uncertainty all the time, in many domains. But crucially that uncertainty is carefully modeled and accounted for. For example, robots use sensors to make sense of the world around them. These sensors are not 100% accurate, and therefore if the robots rely on t…

>went without reply Yeah, I was getting a little self-conscious about replying to everyone and repeating myself a lot. It felt like too much noise. But my first objection here is to repeat myself- none of my examples are sensitive to this problem. I don't need to understand what conditions cause the calculator/IDE/medical test/LLM to fail in order to benefit from a 95% success rate. If I write a piece of code, I try…

> none of my examples are sensitive to this problem.

That's not true. You absolutely have to understand those conditions because when you try to use those things outside of their operating ranges, they fail at a higher than the nominal rate.

> I'm still going to run the unit test suite even if it has low coverage, and even if I have no idea what the tests actually measure. My confidence in my changes will go up if the tests pass.

Right, your confidence goes up because you know that if the test passes, that means the test passed. But if the test suite can probabilistically pass even though some or all of the tests actually fail, then you will have to fall back to the notions of systematic risk management in my last post.

> I can refactor a piece of code and then send ChatGPT the before and after and ask "Do these do the same thing". I'm already highly confident that they do, but a yes from the AI means I can be more confident. If I get a no, I can read its explanation and agree or disagree. I'm sure it can get this wrong (though it hasn't after n~=100)

This n is very very small for you to be confident the behavior is as consistent as you expect. In fact, it gets this wrong all the time. I use AI in a class environment so I see n=100 on a single day. When you get to n~1k+ you see all of these problems where it says things are one way but really thing are another.

> mostly accurate double-check

And that's the problem right there. You can say "mostly accurate" but you really have no basis to assert this, past your own experience. And even if it's true, we still need to understand how wrong it can be, because mostly accurate with a wild variance is still highly problematic.

> But I can and do use them for great benefit every day, and I have no idea why I should prefer to throw away the useful thing I have because it's imperfect.

Sure, they can be beneficial. And yes, we shouldn't throw them out. But that wasn't my original point, I wasn't suggesting that. What I had said was that they cannot be relied on, and you seem to agree with me in that.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#612

Earlier quoted context omitted.

It's a huge problem. I just can't get past it and I get burned by it every time I try one of these products. Cursor in particular was one of the worst; the very first time I allowed it to look at my codebase, it hallucinated a missing brace (my code parsed fine), "helpfully" inserted it, and then proceeded to break everything. How am I supposed to trust and work with such a tool? To me, it seems like the equivalent o…

You're not supposed to trust the tool, you're supposed to review and rework the code before submitting for external review. I use AI for rather complex tasks. It's impressive. It can make a bunch of non-trivial changes to several files, and have the code compile without warnings. But I need to iterate a few times so that the code looks like what I want. That being said, I also lose time pretty regularly. There's a le…

> But I need to iterate a few times so that the code looks like what I want.

The LLM too. You can get a pretty big improvement by telling the LLM to "iterate 4 times on whichever code I want you to generate, but only show me the final iteration, and then continue as expected".

I personally just inject the request for 4 iterations into the system prompt.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#613

Earlier quoted context omitted.

> Do you double check that the LLM hasn't magically recreated someone else's copyrighted code? I frankly do not care, and I expect LLMs to become such ubiquitous table-stakes that I don't think anyone will really care in the long run.

> I frankly do not care I just heard a thousand expensive IP lawyers sigh orgasmically.

IP lawyers would have a field day if they had access to the code base of any large corporation. Fortunately, they do not.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#615

Earlier quoted context omitted.

Spellcheck is an absolutely perfect example of what happens with technology long-term. Once the hype cycle is over for a certain tech, it gets left to languish, slowly degrading until it's completely useless. We should be far more outraged at how poor basic things like this still are in 2025. They are embarrassingly bad.

> it gets left to languish, slowly degrading until it's completely useless What do you mean? Code shouldn't degrade if it's not changed. But the iOS spell checker is actively getting worse, meaning someone is updating it.

Real code has dependencies and they sometimes change, including growing undocumented behavior or new bugs.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#616
post #607
post #143

Yup, hallucinations are still a big problem for LLMs. Nope, there's no reliable solution for them, as of yet. There's hope that hallucinations will be solved by someone, somehow, soon... but hope is not a strategy. There's also hype about non-stop progress in AI. Hype is more a strategy... but it can only work for so long. If no solution materializes soon, many early-adopter LLM projects/trials will be cancelled. Sig…

My startup is working on this fundamental problem. You can try out our early product here: https://cleanlab.ai/tlm/ (free to try, we'd love to hear your feedback)

Tested the free chat. The chat bot gave slightly incorrect answer, and trustworthiness gave it score of 0.749 and said the answer is completely incorrect, which was not actually the case. Seems more confusing with two answers that are somewhat wrong.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#617

Earlier quoted context omitted.

Yes, so in my first example in the GP, this happens first. Humans do the work. The calculator double checks and gives me a list of all errors plus 5% of the non-errors, and I only need to double check that list. In my third example, the calculator does the hard work of dividing, and humans can validate by the simpler task of multiplication, only having to do extra work 5% of the time. (In my second, the unreliablity…

In your first example, you appear to assume that for calculations where "each mistake could cost $millions or lives", engineers who calculated by hand typically didn't double-check by redoing the calculation, so a second check with a 95% accuracy tool is better than nothing. This assumption is false. I suggest you watch the 2016 film Hidden Figures to understand the level of safety at NASA when calculations were done…

> It is also unclear why multiplication and division have different difficulties, when dividing by n is equal to multiplying by 1/n.

Well sure, but once you multiply by 1/n you leave N (or Z) and enter Q, and I suspect that's what makes it more difficult because Q is just a much more complex structure because it formally consists of equivalence relations. In fact it's easy to divide an integer x by an integer y, it's just x/y ... the problem is that we usually want the fraction in lowest terms, though.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#618
post #205

Earlier quoted context omitted.

Good employee, you get cookie and 1h extra pto

No, I get to spend 2 hours working with LLMs, and then spend the rest of the day doing whatever I please. Repeat.

You do understand that state of things is metastable, right? If the productivity gains truly are as claimed, then they will become the _expectation_, and you'll be back to working the same amount. Probably more, because management won't understand that having solid abstractions instead of LLM generated slop is worthwhile for scalability and maintainability. Or less, because you'll have been laid off and will need to do something else to make money. We all know where most of the profits will go if any of this stuff pans out.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#619
post #63

There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.

https://www.anthropic.com/research/tracing-thoughts-language... The section about hallucinations is deeply relevant. Namely, Claude sometimes provides a plausible but incorrect chain-of-thought reasoning when its “true” computational path isn’t available. The model genuinely believes it’s giving a correct reasoning chain, but the interpretability microscope reveals it is constructing symbolic arguments backward from…

> The model genuinely believes it’s giving a correct reasoning chain

The model doesn't "genuinely believe" anything.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#620

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

Why did you remove this thread? https://old.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_... (For reference, here it is in reveddit https://www.reveddit.com/v/cursor/comments/1jyy5am/psa_curso... - text from post was unfortunately not saved) It's already locked and with a stickied comment from a dev clarifying what happened Did you remove it so people can't find about this screwup when searching Google? Anyway, if…

The whole subreddit is moderated poorly. I’ve seen plenty of users post on r/LocalLlama about how something negative or constructive they said on the Cursor sub was just removed.
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