601–608 of 608 posts
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Looks like you're wrong about 2026 as well: https://www.pewresearch.org/internet/2026/06/17/americans-an... It's still a minority of adults who use chatbots, let alone are daily users. It took me approximately 2 minutes to look this up.
About half of U.S. adults now use AI chatbots, up from a third in 2024 Looks like I'm right? Or are you hung up on the 1%?
For most consumers AI will be a net negative. Already I can tell more and more companies use it in their call centers and support workflows, often just to stonewall customers: they reply very politely and with great attention to detail but will not solve your issue as they don’t have any decision power. I really don’t look forward to this new world, AI is a powerful and useful too for creators but it will and already…
What call center have you reached where the agent had any decision power? What are you talking about? Why would anyone need to make a call in such a LLM intermediated scenario? Your llm should talk to their llm. You really yearn for call centers just so the person stonewalling you can be a human paid minimum wage? Call centers are miserable, what satisfaction do you get from wanting humans involved in such a dystopia…
>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…
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You should've seen what the internal combustion engine did to the horse and cart industry.
And I'm sure the 50 year-old guy with the nice job at the stables just loved hearing Henry Ford talk about how nobody was going to own horses anymore. This is an article about consumer sentiment. Consumers care much more about their own financial security than about Sam Altman's vision of a glorious future.
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About half of U.S. adults now use AI chatbots, up from a third in 2024 Looks like I'm right? Or are you hung up on the 1%?
Your initial claim was the average american uses it daily.
That said, I'm surprised that I'm not too far off. I'd bet if they include all LLM usage such as Google search summaries, it's close to daily.
>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…
What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest
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The real thing i think people forget is that humans actually value time and effort from other humans. AI is often used by people who want to do neither and that's really what it boils down to. Ask yourself, would you like to receive a christmas or birthday card with a personalized message or something produced you know was 100% produced by AI bot - even better when it has a hallucination in there.
But that's the rare exception. Almost nobody prefers an artisanal chair over one from IKEA, especially when they see the price tag.