Earlier quoted context omitted.
The traditional taxi industry was rife with corruption, bad experiences, and poor service in many jurisdictions before uber/lyft. As terrible of a human being that I think Travis Kalanick is, it was only going to take lawbreaking to overcome such a tainted system. Medallion systems often prevented any competition, sometimes to absurd effect. The number of licenced taxis often didn't keep pace with population growth,…
in my experience, taxi quality varies wildly depending on where you are in bay area, it absolutely makes sense to invent uber, because the taxis were awful. and in vancouver (canada), they're also awful, and deserve the disruption: they would often tell you it'd be a 40 minute wait, and then just not show up taxis in new york were and continue to be totally fine. you just stand outside and get in ~20 seconds later, w…
The thing that Uber and Lyft really provided was a surveillance economy to keep both the drivers and riders somewhat in-line. Without it, every ride is an almost anonymous one-shot transaction with almost no recourse on one side, so the game theory suggests that service only has to be good enough that the police aren't called.