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Netlify just sent me a $104k bill for a simple static site

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Re: Netlify just sent me a $104k bill for a simple static site

#601
post #561

Earlier quoted context omitted.

60TB with each request for 1Mb say would be 60000000 visitors. So guess this is possible but hell of unlikely.

"static site" doesn't necessarily mean "small". It would be easy to go way over 1Mb with a couple of pictures.

at 60MB it is still one million downloads

Re: Netlify just sent me a $104k bill for a simple static site

#602
post #418

Earlier quoted context omitted.

Any cloud platform should have a spend-stop amount built in. i.e. if I know I average $10 a day, I should be able to put in a "If it hits $50, email me and take it offline". Of course the opposite problem is then people setting that limit too low but since the user defines the limit that's on them not you. This is one of the reasons I still in 2024 rent physical boxes and run the modern stuff on top of them directly,…

We did this at DigitalOcean for similar reasons, wasn't a feature that was commonly used. Additionally, when you set that limit people then get upset because usually when they go over it for a good reason, like going viral, they aren't anticipating it, and just when their traffic is most valuable the site is down. What Netlify is doing here is really the best approach for both parties. And typically speaking a $104k…

> Also, that's the benefits of credit cards - that you can still issue a charge back, and credit card companies very much favor the consumer rather than the merchant.

That has not been my experience. I've had to do a few chargebacks for services not rendered, and I've never won. I will submit my evidence, then the vendor will submit 100 pages of random emails, and then I will have my claim denied. Then I will appeal, will point out that they sent 100 random pages of email, and then they will reply with the same 100 pages of emails and I'll get denied again.

It seems that the vendors have found the hack for chargebacks -- just inundate the credit card company with so much data that they assume the vendor must be right.

It makes sense -- the vendors pay the credit card companies a lot more than I do. They'd rather keep them happy than me.

Re: Netlify just sent me a $104k bill for a simple static site

#603
post #456
post #446

Earlier quoted context omitted.

Same. I'm looking at alternatives to get off netlify ASAP.

Any cheap VPS and nginx should work for 99% of their customer base I guess. If you want easy deploy for static or dynamic just use git hooks.

I've run all of my hobby projects, including personal web pages, a Wordpress site that serves a local club, a small single-JS web app, and E-mail hosting for my family and a few other domains, on a single $5/mo VPS, and have never received a bill higher than $5 for the past, I don't know... 15 years.

If your web site makes you money in proportion to the amount of views or bandwidth you use, by all means, go with a provider that increases your costs when your traffic rises. But if your web site does not make you money, why not host it somewhere for a flat rate?

Re: Netlify just sent me a $104k bill for a simple static site

#604
post #429

Earlier quoted context omitted.

Frankly the only reason I can even come up with that Netlify wouldn't have such controls in place is exactly if they do _not_ simply forgive these sorts of jumps in costs (as the CEO here seems to be claiming). I'm pretty sure if they'd be left holding the bag, they'd manage to find some way to cut off these kinds of jumps in usage.

Maybe it’s a tax dodge! “Forgive” 100k of “overages” which cost Netlify next to nothing, then report it as a write off on taxes.

That would potentially make this situation much, much worse (in the US tax system...YMMV). If Netfly forgives a business debt and reports it to the IRS as uncollectable so they can write it off, the IRS can consider all or part of the forgiven debt as income to the person who is forgiven (there are lots of details, IANATA/IANYTA, YMMV). I don't want a blindside 100k bill from my hobby site, but I sure as phuck don't want the IRS thinking I made an extra 100k of taxable income. I might be able to shame Netlify into forgetting about it, but the IRS is not usually so easy to deal with.

Re: Netlify just sent me a $104k bill for a simple static site

#605

Earlier quoted context omitted.

Cloudflare. You will get a call if on a free or pro ($25/month) plan [1] if your bandwidth usage is so high it would warrant increasing your plan. Worst case, they turn you off. Preferred over denial of money attack based on your use case. Set and forget after pointing at your origin (time is money). You'll get a call on any of their plans if your bandwidth usage exceeds certain thresholds, I am assuming your median…

You typically can't replace Netlify with Cloudflare. You need something like Github actions with some storage, S3 or something and then one can put Cloudflare in front of it all for caching, DDOS protection and so on.

Sounds like you're thinking of Cloudflare still as just the DNS/DDoS protection it started out with. I'm not that familiar with Netlify, but just going on your description:

- Cloudflare Pages: https://pages.cloudflare.com/

- Cloudflare R2: https://developers.cloudflare.com/r2/

Re: Netlify just sent me a $104k bill for a simple static site

#606

Netlify CEO here. Our support team has reached out to the user from the thread to let them know they're not getting charged for this. It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact. Apologies that this didn't come through in the initial support reply.

That is an outrageous and inhumane policy. People get panic attacks when they get told they owe 100k they don’t have. People will be terrified your internal process wrongly determines the bill is legitimate. Imagine you have to study for an important exam or that you have a paper due. How can you possibly focus with this nightmare at your doorstep?

Truly shameful.

Re: Netlify just sent me a $104k bill for a simple static site

#607
post #567

Earlier quoted context omitted.

No, not really. Not really what attorneys do. There might be collections agencies interested in recovering the debt, but if it's some rando guy who doesn't have the money, even that is open to debate. I mean I'm not familiar with every debt collection scenario under the sun but Internet randos seem to think this is a real thing where like a cloud/hosting company sends an army of lawyers to repo some guy's house and r…

> I'd hate to be stuck with that $5K bill, I dunno, that does feel closer to the mark of something that maybe you should be on the hook for if you're responsible for 200 TB of bandwidth overage over 4 days? The responsibility part is the tricky part of the equation. If someone hits your site with a DDoS attack, are you responsible? There's literally nothing[0] you can do as a customer of a cloud provider here because…

All fair points but do they apply to the Netlify situation? As I understand it they generally won't hold you liable for resource usage generated by a DDoS, the guy on Reddit said this was a DDoS, the Netlify CEO said the traffic "didn't match attack patterns..." I think telling a free tier customer that they owe $104K was a pretty stupid PR move either way, but we don't really have enough info to say whether this was a DDoS or not

Re: Netlify just sent me a $104k bill for a simple static site

#609

Netlify CEO here. Our support team has reached out to the user from the thread to let them know they're not getting charged for this. It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact. Apologies that this didn't come through in the initial support reply.

> traffic spikes that doesn't match attack patterns

I interpret this as "we always charge for traffic served, but we attempt to block illegitimate traffic" which means of course that the worse their traffic discriminator performs, the more money they make!

Re: Netlify just sent me a $104k bill for a simple static site

#610
post #340

Earlier quoted context omitted.

ex employee here, left 4 years ago. was policy back then too.

but instead forgiving any bills from legitimate mistakes after the fact What are these legitimate mistakes?

Anything Netlify deems them to be, of course. That's why these sorts of T&Cs use weasel words like "legitimate", "reasonable", "expected", etc., instead of giving specifics you can action against. That way they can claim every thing they've done is legitimate and reasonable no matter how fallacious that claim is, and double-dog dare you to spend the time/money to take them to court (or worse, imposed arbitration with an arbiter of their choice) and prove them wrong.
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