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Before buying a NYT subscription, here's what it'll take to cancel it

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Re: Before buying a NYT subscription, here's what it'll take to cancel it

#601

I had a similar issue with the Wall Street Journal a few years back, and despite having spent the majority of my career working on Wall Street, I’ll never buy a subscription again. I signed up for a really good deal for 6 months of digital + paper delivery, but my paper always arrived a day or two late, so before my 6 months were up I tried to cancel, but couldn’t figure out a way to do so on their website. I message…

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Re: Before buying a NYT subscription, here's what it'll take to cancel it

#602
post #456
post #451

Earlier quoted context omitted.

Interesting. I cancelled Netflix account 7 months ago and haven't used it since. A few days ago I received "Action needed: Reset your password" due to allegedly "suspicious sign-in". After changing the password and looking into the Recent activity, I couldn't see any suspicious recent login there. So I contacted the support and they said cancelled accounts are deleted after 10 months since cancellation. So now, with…

It sounds like there are two departments in Netflix working against each other. One is trying to make sure that customers have a positive experience (not paying for a service they don't use) and the other trying to retain revenue by any means necessary (sending fake security warnings to artificially trigger activity on an account).

Yes, it is really bad.

I cancelled my Netflix subscriptions for a few months, then tried to renew and cannot because of a bug in their Credit Card process. I have phoned and tweeted and online chatted etc... Their only solutions is for me to buy gift cards, which I won't.

In the meantime, they keep sending me emails every week to beg me to try Netflix again.

So Netflix spends money to promote to me, and to answer my support requests, while they won't do a thing about their broken payment process.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#603
post #456

Earlier quoted context omitted.

It sounds like there are two departments in Netflix working against each other. One is trying to make sure that customers have a positive experience (not paying for a service they don't use) and the other trying to retain revenue by any means necessary (sending fake security warnings to artificially trigger activity on an account).

I wish you saw more absurd situations like this in cyberpunk stories. This mixture of trying to help the consumer to boost your image and sabotaging your own consumer-friendly process to drive up revenue is what late-stage capitalism is all about.

It's wild that Douglas Adams' and Infocom's Bureaucracy, an interactive fiction published in 1987, had precisely this sort of thing as more or less its whole subject matter. It's not quite exact to what we see today, of course; for one thing, it traffics in paper forms and mail-in cards, rather than web forms and obstructionist live chats. But its juxtaposition of saccharine platitudes and hostile apathy feels no less evergreen for the intervening decades.

You're right that the cyberpunk genre lacks a sufficient dose of this kind of absurdity. I think that derives in large part from its original popularizers - I'm thinking here of Gibson and Stephenson, in particular - being in such deadly earnest about everything. Gibson especially, being a literary author trafficking in genre, I think could fairly be blamed for this; Stephenson at least attempted a sense of humor in his most significant work, and sometimes even succeeded, but in his case I think it's more a flaw of worldbuilding in that the mechanisms of transition from the America of his present, to the micro-balkanized future he depicted, were insufficiently fleshed out and thus failed to capture the mounting absurdity of daily life that any such transition I think necessarily entails.

Perhaps that's a touch presentist of me, in the case of Snow Crash at least; after all, it was written in far less absurd days than these. Nonetheless, I think most who've followed have felt to some degree bound to emulate - not all, though; for example, the brilliant cyberpunk film The Fifth Element does spend deliberate effort to successfully, if briefly, depict the absurdity of life in such a dispensation.

Would that more works in the genre did the same, and in general that they would more broadly update their extrapolation of possible futures to look ahead from today, instead of from thirty or forty years ago. But that kind of work is very hard, so maybe it's not too much a surprise to see it done so rarely.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#604

I also just canceled my NYT subscription (or, more accurate: I am in the process of doing that) and it is just terrible. I am in Germany, and basically they do not accept your cancellation via writing to the customer support, but require you to call a callcenter, which is extremly hard to reach (either they do not pick up, or the connection quality is so bad that they don't understand what you're saying). In short, I…

German law stipulates that ToS requiring a call (or letter) to cancel when you subscribed online are void (§ 309 Nr. 13 BGB limits what restrictions can be placed on the mode of communications). Cancelling via their contact form, email, or even SMS is totally fine as far as the law is concerned. I don't see how the NYT could refuse your cancellation via their contact form. Maybe nobody's bothered to sue them? (IANAL)…

I think you're right, that is also my take. However, the issue here is they just don't comply with that. I wrote them via contact form, and they replied from a non-reply email address to call them instead (and after that they even had the audacity to send me another mail asking how I liked the customer support).

Of course you could try to sue them, very propably even threatening does the job. But the idea is to have a hassle free cancellation process, and a court case is not really my idea of such a thing.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#605
post #595
post #522

Earlier quoted context omitted.

The pandemic made me realize how much newspapers have impact on people opinions. If they keep telling a vaccine in unsafe, a big part of their readers will believe the vaccine is unsafe. If they keep telling a vaccine is safe a big part of their readers will believe the vaccine is safe. And that no matter what the reality is. I'm not american but reading NYT during the elections, I was astonished by how much NYT was…

> I was astonished by how much NYT was blaming Trump for everything The guy was calling the whole thing a hoax, I don't know what credit he should get for anything.

That was already debunked, but thanks for being an example of people believing whatever narrative the media pushes.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#606
The New York Times...some of the best journalism around, also some of the worst. Something happened in 2015/6, maybe Trump, maybe something more fundamental (ie larger shift in the zeitgeist that also caused Trump) but they are so off the rails these days. It's mostly the incessant playing of identity politics that's turned me off.

Firefox/Chrome users: https://github.com/iamadamdev/bypass-paywalls-chrome

For educational uses only, it helps make the news fit to print.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#607
post #335

Earlier quoted context omitted.

I use Privacy.com for this reason and to not worry about my cards getting leaked. I create a card per-subscription and set the monthly limit to exactly the cost of the subscription. When I want to cancel, if it's not easy I just destroy the virtual card.

I'm confused how they make money, the free plan has up to 12 new cards a month which seems like a lot. Even on the lower pro plan the cashback can exceed the $10 per month you pay.

Just as any other card issuer, they should be getting something like 1%-2% (depending on location and merchant type and card type) from all purchases as interchange fee from the merchant. Assuming their processing infrastructure is efficient enough, that should cover all the expenses and allow for some profit even for customers with small turnover.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#608
post #368

I've never been able to cancel any subscription with ease, so nowadays I always use Privacy to get temporary credit cards. When I want the subscription cancelled, I try the provider's website, if it doesn't work, I just cancel the card all together.

It only works if you didn't give them your name and address. At least in Europe some debt collection agencies will track you down and charge an enormous fee, and will leave you with a bad credit score.

> It only works if you didn't give them your name and address

how can that leave you with bad credit score if you never gave them your social security ( or equivalent) ?

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#610
post #598

Earlier quoted context omitted.

Every single outlet you just listed is just as bad as the New York Times... /r/news is absolutely the worst cesspool shithole I've ever encountered on reddit, with the possible exception of /r/politics. It isn't just their rabid anti-conservative bias, which I'm more or less fine with as its pretty clear their possessed by their ideologies, but its their fascism of banning anyone who has a different opinion, while hi…

I've never heard NPR or BBC talk about how they are "fighting fascism".

I meant those reddit forums....not the NYT or BBC.
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