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Tell HN: Triplebyte reverses, emails apology

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Re: Tell HN: Triplebyte reverses, emails apology

#601

Post by M5x7wI3CmbEem10 »

perl4ever wrote: post #534
9935c101ab17a66 wrote: post #504

Earlier quoted context omitted.

> They could've pushed through and ignored all the feedback they got. That’s a very charitable analysis of the situation. For all we know, this decision was motivated by internal KPIs that immediately reflected what a disaster this was. The whole situation reeks. Announcing on the Friday on a long weekend, the ceo defending it ardently in HN comments, the very deliberate decision to make it opt-in, the difficulty in…

"maligned" Their culture and values have been much maligned, but you mean malignant. Please don't take this personally, it's just that it seems like this misuse of the word is going viral.

thank you, I appreciate opportunities to improve my English

Re: Tell HN: Triplebyte reverses, emails apology

#602

Post by yalogin »

I don’t know what value triplebyte provides in a sea of similar sites. I am sure this was an attempt to do some vertical integration and build differentiation from their competitors. It backfired. I can see why did the public by default thing as that way they can force themselves as a LinkedIn clone. It backfired and they retreated a little bit. They will be back

Re: Tell HN: Triplebyte reverses, emails apology

#603

Post by danieltillett »

lazyasciiart wrote: post #582
danieltillett wrote: post #565

Earlier quoted context omitted.

This kind of missed my point. I know this is not something we are supposed to talk about, but I miss the old HN. The sad thing is these days I get more value reading the new post raw feed than the conversations on the front page.

I didn’t miss your point. Your point was not based in reality.

Not only did you miss my point, you made it.

Re: Tell HN: Triplebyte reverses, emails apology

#604

Post by late2part »

philwelch wrote: post #588
geofft wrote: post #513

Earlier quoted context omitted.

> Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. Correct. I don't want apologies or retractions from companies. I want postmortems. This is really no different from a technical outage, e.g., "As a result of a bad deploy to prod on Friday, all Triplebyte profiles became public." Why was it not noticed in testing? What is the testing process? Is…

You can’t install business processes to prevent unethical decisions. You can only hold the people making those decisions to high ethical standards, and replace them when they fall short of those standards. Now, I suppose it may be possible that the CEO in this situation dramatically misunderstood the situation. It may even be possible that he had good faith even as he militantly defended those misunderstandings in pr…

Exactly. I went through their process to delete my account on Saturday or Sunday, and still received their apology letter. This suggests my account was not deleted?

Re: Tell HN: Triplebyte reverses, emails apology

#605

Post by atoav »

PopeDotNinja wrote: post #226
tmpz22 wrote: post #109

Earlier quoted context omitted.

Even the greatest of apologies is not a time machine that will completely undue what happened. A C-level/director-level team pushed out a massively privacy violating policy with zero feedback in an effort to compete against an incumbent company (LinkedIn) on a Friday afternoon. It reeks of they-raised-too-much-money-and-now-have-to-do-BIG-things syndrome and would seriously discourage me as either a user or enterpris…

People screw up. It happens. I accept the apology.

You are right, and the apology sounds genuine, yet my feeling as someone working in IT myself is that their culture cannot be one that values privacy. If your users entrust you with their information deciding about what to throw away, what to keep, what needs to be anomyized, what private and what public is literally why people would trust you.

It can happen, but if it does maybe you are the wrong person for the job.

The question really is: in what kind of mode would you have to operate in order to forget that you users might want to have a say in the publication of their data? That is like a restaurant waiter forgetting to ask people what they want and bringing them a single random things instead.

Re: Tell HN: Triplebyte reverses, emails apology

#606

Post by Causality1 »

9935c101ab17a66 wrote: post #504
photonios wrote: post #33

I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…

> They could've pushed through and ignored all the feedback they got. That’s a very charitable analysis of the situation. For all we know, this decision was motivated by internal KPIs that immediately reflected what a disaster this was. The whole situation reeks. Announcing on the Friday on a long weekend, the ceo defending it ardently in HN comments, the very deliberate decision to make it opt-in, the difficulty in…

I wish I could upvote this more than once. Their conduct on HN proves this was not a case of "rush" and "churn" resulting in ignorance of consequences. This was simple greed and the decision that the profit from screwing their users would outweigh the backlash. The only reason they backpedaled is because the backlash turned out bigger than they expected. They're not sorry and they will fuck you again the moment they decide it's worth it.

Re: Tell HN: Triplebyte reverses, emails apology

#607

Post by PopeDotNinja »

atoav wrote: post #605
PopeDotNinja wrote: post #226

Earlier quoted context omitted.

People screw up. It happens. I accept the apology.

You are right, and the apology sounds genuine, yet my feeling as someone working in IT myself is that their culture cannot be one that values privacy. If your users entrust you with their information deciding about what to throw away, what to keep, what needs to be anomyized, what private and what public is literally why people would trust you. It can happen, but if it does maybe you are the wrong person for the job.…

For myself, I don't expect corporations to be paragons of virtue. I just try support the ones that are less screwed up. Everything is flawed. If you don't accept that, honestly ask yourself if you could build something bigger than just yourself that didn't have to make compromises you'd rather not make.

Every company that can help me find work is flawed, and I don't wanna start my own company any time soon. Heck, I am flawed. The best I can do is better than nothing and worse than perfect.

Re: Tell HN: Triplebyte reverses, emails apology

#609

Post by wastedhours »

Aeolun wrote: post #432
mrmr1993 wrote: post #380

Earlier quoted context omitted.

The current position is "sorry for breaking your trust, please trust us". It's hard to find it compelling. > Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. To project my own opinion onto others: these comments are warranted because an apology has no actual value. The fact remains that Triplebytes can still do this if they wish to, and they are…

> The current position is "sorry for breaking your trust, please trust us". It's hard to find it compelling. Why is this a hard thing to do? It’s literally what everyone who ever messes something up is asking you to do. Just because someone once committed a broken build, doesn’t mean I’ll never again trust them with access. It’s argubly more like “sorry for being a moron, but I hear you. Please give us another chance…

It's more like your best friend telling someone the secrets you told them, and then expecting you to immediately trust them again with some more.

However much you'd like to, you can't just flip that trust back on - and in a lot of cases, it'll never fully go back to the way it was.

Not that we should personify company-customer relations - this was a decision that would have been taken by a lot of people expending serious effort to get it out the door. It's not a single lapse in judgement, but a continued expression of different values.

Re: Tell HN: Triplebyte reverses, emails apology

#610

Post by trhway »

9935c101ab17a66 wrote: post #504
photonios wrote: post #33

I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…

> They could've pushed through and ignored all the feedback they got. That’s a very charitable analysis of the situation. For all we know, this decision was motivated by internal KPIs that immediately reflected what a disaster this was. The whole situation reeks. Announcing on the Friday on a long weekend, the ceo defending it ardently in HN comments, the very deliberate decision to make it opt-in, the difficulty in…

>I mean, sure, this apology could be heartfelt. But that doesn’t mean it wasn’t a shady as hell thing to do, and a shady as hell way to do it.

just a classical SV startup - "it's better to ask forgiveness than permission" . This time though we, SV tech, did it to ourselves and thus there are such loud and so many screams of pain - because it is our own pain.

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