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Sprinklr Acquires GetSatisfaction, Founders Get Nothing

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Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#61
post #46

I have very limited knowledge of this situation, but, I'm gonna pile on anyway: With that kind of money raised, the founders didn't get "nothing". They got a salary, probably a decent one, for however long they were running the thing. Which is more than many startup founders get out of businesses that fail. If they don't have personal debt, or didn't lose relationships or friendships, they came out ahead of many star…

We'll see! The founders of GetSatisfaction weren't spring chickens, unaware of the costs-of-capital raised. But sometimes later management and investors do engage in shenanigans. Some will remember Naval Ravikant et al's suit against a cofounder and VCs back in 2005: http://www.nytimes.com/2005/01/26/technology/26iht-dotcom.ht... http://venturebeat.com/2005/12/09/epinions-settlement-a-blac... Though I'm not sure it's…

Epinion? I see what you did there! :)

More seriously, I remember bringing up Get Satisfaction at a VC meeting and the VC said "Don't talk to me about Get Satisfaction." I guess now we see why.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#62
post #60

Earlier quoted context omitted.

I seem to remember at the time there was about 1/2 year - year where Google loved them and you'd get a Get Satisfaction result for googling "[company name] support". GS were HN darlings for a little bit, then started getting annoying because you'd land on this pointless page, then 37signals (rightfully) publicly called them out, then google seemed to delist them in a panda or something and then everyone forgot about…

then google seemed to delist them in a panda And rightfully so. They were a pest, just like the spam-site by that Calamaris guy from Netscape around the same time. Lesson learned: If you depend on search traffic then don't be obnoxious. Otherwise nobody will speak up for you when Google snaps your neck. Hey Google, why is Quora (expert-sexchange 2.0) still polluting my search results anyway?

Could be worse, could be a Yahoo Answers result.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#63

Earlier quoted context omitted.

Almost any significant round outside of seed would come with liquidation preference. CrunchBase says a total of $20.9 was raised, so if the final sale price was less then $20,900,001.00, there's likely no money left for common stock.

Interesting. I didn't know that. I understand that if expectations are not met there have to be consequences. But leaving the founders of a company with nothing while others earning money feels completely wrong.

>But leaving the founders of a company with nothing while others earning money feels completely wrong.

Why? They founded a company which tanked. They made poor decisions along the way which led to said taking. They did it on someone else's dime. No one made money here, so why shouldn't the investors get some of the investment back?

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#64
post #23

As a technical founder, I'd be very careful to start a company again. I used to ignore finance and bureaucracy, but the industry has changed a lot. The popular quote 'just passionately build something' is nothing but a trap. Although something like YC doesn't fit this profile, one will eventually find himself in a hostile situation.

I think that's a pretty blind statement. Just because you're a technical founder doesn't mean you have to ignore the finance and other non-engineering activities. That's just a bad way to run any company.

Also, being a technical founder doesn't mean you don't have common sense. Yes, GS's founders got nothing, but really it's the employees that saw the largest loss... They signed up to see the company really take off, and it didn't.

But at the end, if your company doesn't make enough money and requires raising amount of money you just don't know how to waste you shouldn't expect a big payday. Being technical isn't an excuse.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#65
post #40
post #37

Earlier quoted context omitted.

He also has a relevant tweet deeper in the thread > Taking VC is like getting the world’s worst boss: Shitload of opinions, undue level of influence, never actually shows up for work. https://twitter.com/monstro/status/587413328055635968

Looks like he is really bitter from this whole deal. Meanwhile there are 100s of start-ups taking on VCs with Ycombinator.

Yeah, but ycombinator's involvement seems like it would keep vcs on their best behavior. It's (I believe) common knowledge that all the founders and the yc principals share info on vcs, so screwing founders (for real, not just in the founders' opinion) has much higher costs.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#66
post #48

Earlier quoted context omitted.

Are we thinking of the same Zendesk? The Zendesk I know is a public company with 9-figure topline revenue.

According to the pricing page, Get Satisfaction's only public pricing is the $1,200/mo subscription. ZenDesk starts at $25m/agent for the community solution. Granted, they are slightly different products; I was just grabbing the nearest competitor I could think of. (They're in the same space, though, and competing directly for the community/knowledge base part of their products.)

I think we can safely assume GetSatisfaction didn't have 9-figure revenue.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#67
post #60

Earlier quoted context omitted.

I seem to remember at the time there was about 1/2 year - year where Google loved them and you'd get a Get Satisfaction result for googling "[company name] support". GS were HN darlings for a little bit, then started getting annoying because you'd land on this pointless page, then 37signals (rightfully) publicly called them out, then google seemed to delist them in a panda or something and then everyone forgot about…

then google seemed to delist them in a panda And rightfully so. They were a pest, just like the spam-site by that Calamaris guy from Netscape around the same time. Lesson learned: If you depend on search traffic then don't be obnoxious. Otherwise nobody will speak up for you when Google snaps your neck. Hey Google, why is Quora (expert-sexchange 2.0) still polluting my search results anyway?

i'm glad I'm not the only person who read it as expert sexchange every time

Atwood and Spolsky get a lifetime of karma for stack overflow

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#68

According to their website they have 1000s of customers paying 1200+/m. At the low end they're getting 1.2 million in revenue a month and only have 9 employees. Why did they sell? Something is not adding up.

Not sure where you're seeing 9 employees. At the end of 2013 they had 40 employees, and while they laid 10% off in early 2014, they still had over 30 a year ago. Larger customers (of which there weren't 1000's) were paying much more than $1200/year, too. But still, the money coming in wasn't anywhere near the burn rate.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#69
post #60

Earlier quoted context omitted.

then google seemed to delist them in a panda And rightfully so. They were a pest, just like the spam-site by that Calamaris guy from Netscape around the same time. Lesson learned: If you depend on search traffic then don't be obnoxious. Otherwise nobody will speak up for you when Google snaps your neck. Hey Google, why is Quora (expert-sexchange 2.0) still polluting my search results anyway?

Could be worse, could be a Yahoo Answers result.

At least you don't have to log in with a social network to see the answers.

Re: Sprinklr Acquires GetSatisfaction, Founders Get Nothing

#70

Earlier quoted context omitted.

In the spirit of inquisition, which "l" do you consider to be the extra one?

They're both about the same, but considering that "cl" is a sound by itself, I'd go with fuster cluck.

+1
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