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Stripe does that now too which may have contributed to this.
How do you get that to happen? There is nothing in the docs about it.
It is the first announcement of such a kind that comes with a well-considered and already provided migration plan for customers to ensure no loss of service.
That's a great standard to work to... leave yourself enough runway to look after your customers.
The Balanced team should feel incredibly proud of managing such a co-ordinated shut down whilst under the stress and emotional turmoil of closing a company. It speaks volumes.
Kudos to Balanced for doing the right thing.
Sorry to see Balanced go. They were definitely the most flexible platform available and always pushed the envelope. If you're not using Spreedly, I recommend it because it's a big help in this situation because it allows you to seamlessly switch services without losing any of your customer card data.
ACH support?
Our gateway support is heavily influenced by customers, so anyone who has a gateway they'd like to pass bank account info to that we don't support today shouldn't hesitate to drop us a line.
Stripe cofounder here. I just wanted to tip our hats to the folks at Balanced. Stripe and Balanced have certainly competed against each other in the marketplace space for a few years, but we have a lot of respect for how Matin and his team executed with creatively and determination. While we're of course glad Balanced decided that migrating to Stripe was the best thing for their users, today is kinda bittersweet for…
Your comment came off as a humblebrag at first, but then I read the link and saw that they mentioned transitioning customer to Stripe. So, if anyone had the same reaction as me; just read the link first.
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How can we get in touch about this?
By default support@balancedpayments.com can help you out, since they have more info on your account. If you have questions that you'd rather direct my way, feel free to ping me at bkrausz@stripe.com
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Your comment came off as a humblebrag at first, but then I read the link and saw that they mentioned transitioning customer to Stripe. So, if anyone had the same reaction as me; just read the link first.
Hm, I can see what you mean -- edited to make clear what our involvement is. (I.e., the migration.)
I want to start the migration, but don't want to lose access to Balanced all together until we're ready...