MacBook Pro Repair Extension Program for Video Issues • Hacker News Board

Re: MacBook Pro Repair Extension Program for Video Issues

#61

Post by lloeki » Fri, Feb 20, 2015, 8:48 AM UTC

bpierre wrote: post #59

riquito wrote: post #55

Earlier quoted context omitted.

> instead of 1 year [of warranty] in France Didn't you mean 2 years? In the whole Europe you get at least 2 years of warranty Cit. EU directive 1999/44/EC "A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."

Yes sorry, the Apple warranty is 1 year, but the legal warranty is 2 years. https://translate.google.com/translate?sl=fr&tl=en&js=y&prev...

A quick note: Apple has you covered for two years in France, due to european regulations: the first year is handled by the manufacturer, the second one is handled by the reseller. This is important as in terms of resellers an Apple Retail Store is not considered the same as the Apple Online Store, and even mode important if you're not buying it through Apple.

That said, every time I went to an Apple Retail Store I've had the thing handled nonetheless, sometimes even when out of the 2 year warranty.

Re: MacBook Pro Repair Extension Program for Video Issues

#62

Post by jerogarcia » Fri, Feb 20, 2015, 8:52 AM UTC

i got a retina mbp 13" , i'm having all sort of problems , random logouts .. black screens with the computer on etc. started to happen 2 months after upgrading to yosemite. I'm seriously considering buying a normal laptop and install linux on it .. i love macs but it is affecting my productivity.

Re: MacBook Pro Repair Extension Program for Video Issues

#63

Post by tsenkov » Fri, Feb 20, 2015, 8:55 AM UTC

I am experiencing some similar issues with my 15" mid2012 rMBP.

Whenever I work on some canvas/webgl game, after some refreshing in the browser (reproducible with Safari and Chrome) the entire screen freezes, without any chance for recover and I have to power it down, manually.

Has anyone had this problem and do you know if it qualifies for the Repair Extension Program?

Re: MacBook Pro Repair Extension Program for Video Issues

#64

Post by HackinOut » Fri, Feb 20, 2015, 9:17 AM UTC

bpierre wrote: post #46

I had this model, and the graphic issues started to appear during the last summer. After having acknowledged the situation [1] (Apple doesn’t officially admit there is a problem, and chances are that I will have to pay for a new logic board since I am out of warranty), I went to an Apple Store in the UK for a diagnostic. I was about to pay for the new logic board, and the person confirmed to me that in case of a reca…

Good point for Apple. But I wouldn't call having your computer fixed 4 times in ~2 months lucky... Every brand seems to be having reliability problems with their products nowadays (in software as well as hardware). More than in the past. Or maybe it's just me, unlucky as you are... I really have no idea what my next laptop will be...

Re: MacBook Pro Repair Extension Program for Video Issues

#65

Post by xentronium » Fri, Feb 20, 2015, 9:32 AM UTC

ronyeh wrote: post #47

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension. It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks). I use gfxCardStatus to force the computer to use the intel graphics card. This…

I had exact same problem and got my motherboard replaced for free 2 years ago.

Re: MacBook Pro Repair Extension Program for Video Issues

#66

Post by bshimmin » Fri, Feb 20, 2015, 9:33 AM UTC

bpierre wrote: post #46

I had this model, and the graphic issues started to appear during the last summer. After having acknowledged the situation [1] (Apple doesn’t officially admit there is a problem, and chances are that I will have to pay for a new logic board since I am out of warranty), I went to an Apple Store in the UK for a diagnostic. I was about to pay for the new logic board, and the person confirmed to me that in case of a reca…

John Lewis are also a good option to buy Macs (or anything, really) from if you're in the UK. On, I think, all electrical goods, definitely including Macs, you get a two-year warranty (ie. double Apple's).

John Lewis are also very nice to talk to on the phone, in my experience - I ordered some flowers through them recently for next day delivery, which unfortunately they were unable to fulfil: they phoned me to apologise and the guy said to me, "I really am so sorry about this, it's a dratted nuisance!" The day after, they sent a much larger bunch of flowers than I'd originally ordered.

Re: MacBook Pro Repair Extension Program for Video Issues

#67

Post by 72deluxe » Fri, Feb 20, 2015, 9:33 AM UTC

ronyeh wrote: post #47

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension. It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks). I use gfxCardStatus to force the computer to use the intel graphics card. This…

Do you get the same problem still if you boot off a USB Snow Leopard disk or dual boot into Windows?

If not, I wonder if you could report it as a bug or something?

Re: MacBook Pro Repair Extension Program for Video Issues

#68

Post by 72deluxe » Fri, Feb 20, 2015, 9:37 AM UTC

binoyxj wrote: post #53

This is why I like Apple. Issues are inevitable, but to stay put with customers in tough times and provide free service shows their class!

It is good but it took a lot of complaining to get this done, and a class action lawsuit. I consider myself fortunate that I got a mid 2012 MBP without retina and it is (so far) free of these issues.

Re: MacBook Pro Repair Extension Program for Video Issues

#69

Post by 72deluxe » Fri, Feb 20, 2015, 9:39 AM UTC

flomo wrote: post #12

Nate75Sanders wrote: post #9

I have a mid-2010 13" MBP (wrong year, wrong size) that's doing stuff that sounds like their listed symptoms. Not sure if it's just randomly going bad or if they haven't determined for certain that other models are affected as well.

Have the same model with the NV graphics, and have had occasional video glitching since I bought it refurbished. Crashes were rare until Yosemite, and perhaps my DP port is getting funky. I've wondered if these are also semi-defective, but it hasn't been well publicized. In any case I've gotten a ton of mileage out of it.

It would be interesting to see what Yosemite is doing with the GPU. If you could download and install Quartz Debug, you can get it to flash areas that are drawn with accelerated graphics in comparison to CPU drawn graphics. It would make an interesting comparison with Mavericks and previous.

Interestingly, the one change they did make in Xcode 6 was that the build progress bar at the top of the screen is now drawn in software - it used to be the only thing in the entire IDE that was GPU accelerated!

Re: MacBook Pro Repair Extension Program for Video Issues

#70

Post by fwaddle » Fri, Feb 20, 2015, 9:39 AM UTC

I have an Early 2011 Mac Book Pro which has had the motherboard replaced twice because of this issue. The first one was 3 years out of warranty so I had to pay $700 (Aus). The second time it happened only 6 months after the first motherboard replacement. I'm currently on the phone with their support to get my money back hopefully. Although it has been 28 minutes waiting so far... Perhaps I'm not the only one calling Apple tonight.

Edit: ok all sorted out. Refund is in the mail ;) Turns out I was the first one to call them apparently so they weren't sure how to process it. I ended up getting transferred to someone that sounded UK'ish with a nice 80's phone time delay. Woohoo Nice present for the weekend me thinks!!