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Rackspace Developer+ Program

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Re: Rackspace Developer+ Program

#61

Post by korzun »

jnoller wrote: post #40
korzun wrote: post #37

Earlier quoted context omitted.

We are not talking about colocation/dedicated hardware. We are talking about cloud infrastructure. The provider pool that offers a mix of both (and has proper integration between cloud and hardware network) is pretty limited. Their cloud offerings (without managed support) are pretty reasonable priced in terms of $/bang. This is my opinion. > reliability and scalability is mostly a software issue Your software is not…

Just on the softlayer-esque note, I'd love your thoughts about the OnMetal product

Have not tried it yet. If you do, please let me know about your experience!

Re: Rackspace Developer+ Program

#62

Post by jnoller »

korzun wrote: post #61
jnoller wrote: post #40

Earlier quoted context omitted.

Just on the softlayer-esque note, I'd love your thoughts about the OnMetal product

Have not tried it yet. If you do, please let me know about your experience!

I'm biased: I work for rackspace and fucking love OnMetal - I think it's the near perfect blend of API driven booting of bare metal servers I've seen. Last time I booted a High I/O instance it came up in 2.5 minutes. And the price / performance is a sweet spot.

Re: Rackspace Developer+ Program

#63

Post by jnoller »

newman8r wrote: post #32

It's good they added this - their customer support rep told me this was coming soon. That's after I told them I wasn't recommending them anymore because you can no longer get an account without a $50/mo/service fee as of a few weeks ago. Might try this out, but pretty happy with AWS.

Remember; that 50$/mo fee was rolled into the product prices before. That's why under the old model a 4gb server cost 1/3 of 4, 1gb boxes. The new pricing lowers the infrastructure prices (and levels them so 1gb of ram == 1gb of ram) but clearly states the support fee as a whole.

Note, the minimum fee only triggers if you use Cloud Servers, or OnMetal.

Re: Rackspace Developer+ Program

#64

Post by korzun »

jnoller wrote: post #62
korzun wrote: post #61

Earlier quoted context omitted.

Have not tried it yet. If you do, please let me know about your experience!

I'm biased: I work for rackspace and fucking love OnMetal - I think it's the near perfect blend of API driven booting of bare metal servers I've seen. Last time I booted a High I/O instance it came up in 2.5 minutes. And the price / performance is a sweet spot.

Nice.

Do you have any pictures of OnMetal infrastructure? What do you guys have between the servers and the API layer?

Re: Rackspace Developer+ Program

#65

Post by namidark »

jnoller wrote: post #41
namidark wrote: post #38

Earlier quoted context omitted.

Thats a pretty bold claim that Rackspace is the only solid choice. There are many other providers out there that provide better white glove service.

Can you (honest question) itemize what's better white glove service? Because I want to take that list and act on it inside of Rackspace.

The only other 'white-glove' provider I've used was Voxrox (Which became Voxel, and then got bought out by Internap iirc) - They had amazing support up until they got bought out by Internap. It really boils down to getting extremely competent support on the first try every time and having 911's answered within seconds. It's a pretty amazing thing to be woken up at 2AM by your own monitoring, put in a 911 ticket, and literally get a actionable response in seconds.

The place I am at now has servers at Rackspace and we can't even get ticketing and other alerts to go through systems like PagerDuty from your own internal systems.

Re: Rackspace Developer+ Program

#66

Post by jnoller »

namidark wrote: post #65
jnoller wrote: post #41

Earlier quoted context omitted.

Can you (honest question) itemize what's better white glove service? Because I want to take that list and act on it inside of Rackspace.

The only other 'white-glove' provider I've used was Voxrox (Which became Voxel, and then got bought out by Internap iirc) - They had amazing support up until they got bought out by Internap. It really boils down to getting extremely competent support on the first try every time and having 911's answered within seconds. It's a pretty amazing thing to be woken up at 2AM by your own monitoring, put in a 911 ticket, and…

Ok; so since I'm in product manager mode:

* 911 style issues answered in seconds over phone or chat * Integration with our ticketing system with PagerDuty / other tools.

Question: Cloud Monitoring is now free for all customers - AFAIK (we use it) CM integrates well with PagerDuty (which cough I use a lot). Are you looking for ticketing responses into the PD API, or all monitoring/etc?

Re: Rackspace Developer+ Program

#67

Post by latch »

hkarthik wrote: post #52
latch wrote: post #29

Earlier quoted context omitted.

There are thousands (tens of thousands?) of dedicated providers, not to mention the possibility of colocating. But here's the kicker, even if Rackspace was better than all the other ones and you were ok with paying the hefty price, in this not-so-new commodity reality, reliability and scalability is mostly a software issue, not an infrastructure issue. A lot of it comes down to getting a reliable messaging infrastruc…

> A lot of it comes down to getting a reliable messaging infrastructure in place (trivial). Can you expand on this with some examples? We're currently spending a ton of time getting a RabbitMQ-based message infrastructure to work reliably in EC2 and I wouldn't really call it trivial.

I meant this in the sense that, for most cases, a typical deploy of something (most likely RabbitMQ) is going to meet their needs. There's a large community, stable libraries for every library and plenty of blog posts and tutorials.

Maybe you're doing something I consider atypical..maybe you're pushing more messages, have lower latency requirements, than I'm used to. But at that point, nothing "cloud" is going to help (at least, certainly not something like SQS).

For what it's worth, we essentially treat a write to our queue as fundamentally important as a write to our DB (wrapping the latter in a transaction of the former). This helps make sure that reliability issues shouldn't go unnoticed (I've personally never seen RabbitMQ swallowing messages, though it is something I've heard about, but seemingly always from relatively outdated versions).

Re: Rackspace Developer+ Program

#68

Post by jnoller »

unoti wrote: post #6

I've been a loyal Rackspace customer for years. The machines have performed well and been ridiculously reliable, and overall I've been pleased with the experience. I guess this isn't targeted at people like me.

You're not quite wrong, but I would (happily) point out that some existing customers are using this as a dev/test program prior to production launching. We can't attach it to an existing account though.

Re: Rackspace Developer+ Program

#69

Post by jnoller »

thrown_produce wrote: post #56
wink wrote: post #55

So I just signed for an "international account" (and not UK) and my only server choices are the 3 US locations and HKG/SYD. Looking forward to that latency :) Of course it's not your fault, but if UK is the only sensible choice for people in the EU (and needs a seperate account), please don't call the other offer "International".

I agree.

I'll change the button!

Re: Rackspace Developer+ Program

#70

Post by jnoller »

corobo wrote: post #11
snsr wrote: post #9

Earlier quoted context omitted.

Regarding your second question, it looks like you must be a (relatively?) new customer to participate. From the developer+ T&C: > 2.1. Company is a New Cloud Customer. "New Cloud Customer" refers to a Company that does not have a Cloud Account prior to becoming a Cloud Services customer in accordance with Section 2.2 below.

Ah oh dear, I missed that bit! Thanks for that. I guess if the time comes it'll be registered under its own entity so I'll pop back at that time! :)

if you have any issues - gimme a holler: jesse.noller@rackspace.com
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