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Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

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Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#61
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Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#62
post #59
post #58

Earlier quoted context omitted.

>rdl said: >I like gay people a lot Sure you do, just like how Donald Trump said "I have a great relationship with the blacks"[1] 1. http://politicalticker.blogs.cnn.com/2011/04/14/trump-says-h...

It was specifically in the context of criticizing someone who would be widely perceived as pro-gay. As in "I mostly support the same issues as this guy, but he's hurting his cause." I'd be just as likely to say "I like black people, but hurts the public image of black people and the cause of civil rights", sure. I'm fine with Trump comparisons except please the 1980s Trump, not the current one.

> I'd be just as likely to say "I like black people, but hurts the public image of black people and the cause of civil rights", sure.

Wow, I think you are hurting the cause that is your credibility.

Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#63
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Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#64
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Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#65
post #51

I was kind of surprised by the operator saying "Are you the NSA?" "uh huh" rather than something more professional like "Yes sir, this is NSA." And then even more surprised that the operator was actually giving him helpful advice ("you should probably contact your email provider.") That was more helpful than most actual tech support employees I've interacted with, let alone PBX operators. And, being a dick to low-lev…

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Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#66
post #51

I was kind of surprised by the operator saying "Are you the NSA?" "uh huh" rather than something more professional like "Yes sir, this is NSA." And then even more surprised that the operator was actually giving him helpful advice ("you should probably contact your email provider.") That was more helpful than most actual tech support employees I've interacted with, let alone PBX operators. And, being a dick to low-lev…

Government bodies that don't have "interacting with the public" in their main objectives tend to react that way. When you call, you don't get routed to a low paid operator, but to a random employee without specific procedures for dealing with calls.

Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#67
post #51

I was kind of surprised by the operator saying "Are you the NSA?" "uh huh" rather than something more professional like "Yes sir, this is NSA." And then even more surprised that the operator was actually giving him helpful advice ("you should probably contact your email provider.") That was more helpful than most actual tech support employees I've interacted with, let alone PBX operators. And, being a dick to low-lev…

A lot of people have a phone on their desk that can be reached directly from outside by dialing a specific number. Most people are not normally public-facing employees, so why would they waste their time with the whole "Thank you for calling, Smurfco. This is Sally, how may I help you?" I think a standard greeting would be poor OpSec for the NSA, since people could discover their unpublished numbers by dialing all the numbers.

Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#68

I'm a little bit curious why the operator wanted his contact info, and repeatedly asked for it, knowing full well that it was a ridiculous call. It makes me wonder if taxpayer dollars would have actually been spent investigating him.

It goes in a contact log. If we assume that the contact log is in a database, then it goes on the pile with the rest of the stuff. Pen-testers and social engineering hackers' calls may also appear to be ridiculous calls.

edit: In addition to tracking incoming calls in a call log for NSA reasons. An NSA employee needs to keep that log to be able to explain their activities if they are ever audited.

Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#69

When one of my friends in college landed a math-related internship with the NSA years ago, I was very impressed and proud of her. If a friend were to land a similar job or internship now, my gut reaction would be vert different. As illustrated by this video, the agency's prestige among the public seems to have degraded considerably. I wonder how this has affected its ability to recruit bright young people.

There are plenty of people that desire money more than following their ethics.

Re: Calling the NSA: "I accidentally deleted an e-mail, can you help me recover it?"

#70

When one of my friends in college landed a math-related internship with the NSA years ago, I was very impressed and proud of her. If a friend were to land a similar job or internship now, my gut reaction would be vert different. As illustrated by this video, the agency's prestige among the public seems to have degraded considerably. I wonder how this has affected its ability to recruit bright young people.

There are plenty of people that desire money more than following their ethics.

And NSA is where the money is? Always thought federal institutions payed less than private initiatives.
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