Earlier quoted context omitted.
> Actually large private enterprises don't usually make this kind of mistake. I would say "Actually large private enterprises don't usually [admit to making] this kind of mistake." I swear the ERP and document management are the two areas where every enterprise tries to "standardize across organizational units" and fails badly[1]. I have come to believe that this type of software is hard because it imposes rules fore…
ERPs are a great example. but I don't necessarily agree with your view that a large enterprise's existing workflow is superior. My take: Most large enterprises have workflows which could be vastly improved by automation of ANY kind, even one that is imposed by a minimally customized ERP. ERP implementations are most successful, on both an ROI front as well as success in implementation, when they are brought in and th…
My take now:
The workflows of large enterprises are not really well understood at all. With lean management and how management careers work, even the lowest management levels has only a vague idea what is actually happening in their departments.
Designing even a tiny system for a small number of users requires a lot of time and a lot of love. People do many more things that they could ever put into words. The new system breaks many things in ways that are difficult to describe. The users are defenseless because they are up against huge projects with a lot of momentum and are not prepared to communicate those kinds of problems.
Uhm, so let's hope that your ERPs are actually succeeding.