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Why was my email leaked?

forums.dropbox.com

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Re: Why was my email leaked?

#61

Post by mnicole »

res0nat0r wrote: post #35
xer0x wrote: post #13

Holy crap Dropbox's moderators make me want to terminate my account with them.

Those mods don't work for Dropbox, they are community volunteers who've just been given mod permissions.

Yikes. What a terrible idea to place your brand's reputation in the hands of people that don't hesitate to make assumptions about your customers' intelligence. Adobe allows certain users to speak as "Pros" on their help boards based on their past helpfulness, which has gotten out of hand before, but they certainly make the distinction between staff and user in the nameplate so people know not to associate them with the company itself.

Is the point of volunteering to put it on your résumé for future employment opportunities in customer service?

Re: Why was my email leaked?

#62

Post by [deleted] »

ditojim wrote: post #41
kybernetyk wrote: post #7

Earlier quoted context omitted.

Yup, especially Chris' behaviour is a no go. I don't know how the mods are affiliated with dropbox but if they are employees I wouldn't let them have any customer contact at all.

why wouldn't you want your employees having contact with your customers?

[deleted]

Re: Why was my email leaked?

#63

Post by lucb1e »

Khao wrote: post #4

The way the moderators handled this was pretty damn bad. Two different users tell the moderator they use UNIQUE e-mail addresses for dropbox only, and they received spam roughly at the same time and yet the moderator answers by assuming the users are idiots.

Because a great company like their Dropbox can't be at fault, it must be the stupid users, right?!

Re: Why was my email leaked?

#64

Post by ph33r »

johnward wrote: post #51
ph33r wrote: post #42

Why do people continue to upload and trust their data to this company? I closed my Dropbox account back in 2011 when they had that 'bug' that made passwords for any account optional for four hours. Since then they have had more security problems/breaches, and admitted to user info being stolen. Today's news isn't anything concrete... but their moderators were jerks, which makes the company look bad whether they are e…

What alternatives are there?

Google Drive, SpiderOak, SugarSync, Skydrive, Amazon Cloud Drive, Box.net.

Re: Why was my email leaked?

#65

Post by AbhishekBiswal »

The Moderator thinks that the user who created that post and his supporters are idiots. How would someone get to know that a user has an email lala.dropbox@xyz.com, if the user hasn't used it anywhere else?

What happened to you Dropbox?

Re: Why was my email leaked?

#66

Post by saraid216 »

nwh wrote: post #40
EvanAnderson wrote: post #29

Earlier quoted context omitted.

Reading that thread was painful. I always use custom one-off email addresses for services I sign-up for and. When I've attempted to report disclosure of my email address I'm almost always met with major skepticism. It's maddening. I used to enjoy the reactions I'd get from store clerks and telephone reps when I give them my email address. "Oh, how you have an email address with our company name in it?" In recent year…

I recently had to sit through a customer rep read a 32 character long alphanumspecial email address out to me for "security reasons". Bet she was glad I didn't use usicode.

You might consider just picking one or two random words from the dictionary.

Re: Why was my email leaked?

#67

Post by res0nat0r »

mnicole wrote: post #61
res0nat0r wrote: post #35

Earlier quoted context omitted.

Those mods don't work for Dropbox, they are community volunteers who've just been given mod permissions.

Yikes. What a terrible idea to place your brand's reputation in the hands of people that don't hesitate to make assumptions about your customers' intelligence. Adobe allows certain users to speak as "Pros" on their help boards based on their past helpfulness, which has gotten out of hand before, but they certainly make the distinction between staff and user in the nameplate so people know not to associate them with t…

Official employees have "Dropboxer" or something similar as their title.

Re: Why was my email leaked?

#68

Post by dcminter »

username3 wrote: post #27
chill1 wrote: post #10

Earlier quoted context omitted.

From the linked page: "I just got spammed this morning via my dropbox@... custom email address. cc'd on the spam were two other email addresses which belong to the two dropbox accounts that I share folders with. There is no way this was a random spammer guessing addresses as some of the mods are suggesting." Seems highly unlikely that the situation this person described would result from anything other than dropbox b…

The people he shared folders with could have been compromised.

Entirely possible. The moderator's handling of this issue was pitifully bad but the assumption that Dropbox MUST be at fault here is ridiculous.

Re: Why was my email leaked?

#70

Post by yid »

Mahn wrote: post #59
danielweber wrote: post #34

Earlier quoted context omitted.

The way some people do "fredsmith+amazon@gmail.com" as proof that it must be amazon that leaks their passwords has some issues. The guy who says that he had a truly random bunch of letters as his dropbox account is probably a better indicator, but it's hard to know if the guy ever leaked it himself. Doesn't excuse the moderators being jerks, though.

Speaking of which, this alias system from google is great in theory, but kind of pointless in practice; spammers can easily figure out they can just remove everything from the + sign, including the sign itself, and boom, they have my address without the specific alias.

It's not from Google; it's called subaddressing: http://en.wikipedia.org/wiki/Email_address#Address_tags
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