61–70 of 263 posts
Wait few hours. Some CTO or PR guru will post a message here. - We are totally revamping our processes. This never happened out of incompetence. Humans make mistakes. We are contacting the client for 1 year free renewal - waiving. Will mail a coupon code. We consider this issue closed.
I’ve successfully saved many people suffering with godaddy. As soon as the word is mentioned I tell them the horror stories. Saving this to the bucket of stories.
Likely an inside job. I had a similar experience with AWS where my account was compromised despite the fact that I had all the proper security features enabled. It was later discovered internal contractors were responsible. But up to that point AWS blamed the issue on me with no proof. A call to the AG office in my state got the ball rolling and initiated an investigation that finally got a manager to take the case s…
Wait few hours. Some CTO or PR guru will post a message here. - We are totally revamping our processes. This never happened out of incompetence. Humans make mistakes. We are contacting the client for 1 year free renewal - waiving. Will mail a coupon code. We consider this issue closed.
HN is the only real support channel in tech. First level customer service is AI, second level is outsourced idiots who blindly follow a script, the third level is ”Issue has been closed”
Most of the issues we've seen in the past are due to payment failures, credit card declined, etc., that let the domain goto auction and lose access. This is all new and from the content of the post looks like due to an employee error in transferring the wrong domain and they don't have a process to address the situation. Corporates have a huge blind spot and everything with them is just a process and this case the pr…
Likely an inside job. I had a similar experience with AWS where my account was compromised despite the fact that I had all the proper security features enabled. It was later discovered internal contractors were responsible. But up to that point AWS blamed the issue on me with no proof. A call to the AG office in my state got the ball rolling and initiated an investigation that finally got a manager to take the case s…
The explanation is at the end of the article: another GoDaddy customer asked for the transfer of a similar-looking domain name, and they transferred the wrong domain.
And then flat out lied that they received "the correct" documentation justifying the transfer when they hadn't received any documentation, and denied the appeal.
Frankly the whole thing is inexplicable. The best explanation is fraudulent business practices to save 60 seconds of looking for the documentation.
Likely an inside job. I had a similar experience with AWS where my account was compromised despite the fact that I had all the proper security features enabled. It was later discovered internal contractors were responsible. But up to that point AWS blamed the issue on me with no proof. A call to the AG office in my state got the ball rolling and initiated an investigation that finally got a manager to take the case s…
Earlier quoted context omitted.
It's literally the largest registrar in the world, by a large margin. When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases. That's what makes this particular story so egregious. Domains are a very funny business. I can't think of anything so crucial to bus…
They are the biggest because they undercut all the other registrars and spent millions on Superbowl commercials among other strategies. Size does not automatically equate to competency. Sometimes bigger can mean more mistakes are likely to occur and customer voices may be more likely to be unanswered in the ocean of support issues.
I have no reason why would anyone use godaddy 10 years ago let alone today
> [...] is one of the most competent IT guys I know. The GoDaddy account had [...]
Don't think I've ever heard something good about GoDaddy.