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Tindie store under "scheduled maintenance" for days

tindie.com

61–70 of 72 posts

Re: Tindie store under "scheduled maintenance" for days

#61

There are a number of things on Tindie that I have been unable to find anywhere else at any price. (Mostly small batch bespoke electronics.) I hope they figure this out.

As much as people want to be angry about this happening, the value of the thing to the maker community is too great. I hope they can figure this out.

Re: Tindie store under "scheduled maintenance" for days

#62
post #25

> The goal of the current maintenance is to fix a lot of long-standing issues with the site. The underlying infrastructure was getting very fragile as technical debt accumulated over time. A team is working very hard right now to make sure that once the site is back up, it's on much better footing and will be solid and reliable for the long term. Despite the unfortunate amount of time this is taking, it will be a maj…

My money's on "entire site was hosted on a single box, which just up and died, wiping out a decade's worth of monkeypatches.".

Re: Tindie store under "scheduled maintenance" for days

#63
post #7

I don't have the links handy but I believe there are some comments from staff on social media that give more details. Edit: https://hackaday.social/@tindie/116427447318102919 https://hackaday.social/@tindie/116436988752373293

You have to wonder why it's so hard to put that on their 503 error page. I suspect something's much more broken than they're letting on.

Speculating wildly, they got pwned and are having to rebuild the site from barely-existent out-of-date backups? As others have pointed out, a failed migration doesn't take you out for this long, you should be able to roll back unless your migration plan was "reformat and reinstall".

Re: Tindie store under "scheduled maintenance" for days

#64
post #7

I don't have the links handy but I believe there are some comments from staff on social media that give more details. Edit: https://hackaday.social/@tindie/116427447318102919 https://hackaday.social/@tindie/116436988752373293

The maker people I know have been migrating away from Tindie because it has felt like a sinking ship for a long time. I really like the idea of Tindie so I hope they can succeed. I don’t understand what sequence of events led to this being such a large problem that they can’t even keep their site online. The post says something vague about the engineering team is hoping the migration work is close to finished, but it…

Several sites are like this. Weather Underground has been in the process of migrating to a newer code base any day now since IBM bought them ten years ago, and now that they're private-equity owned I expect even more neglect than the two part-time interns IBM had maintaining it. Pity because it's a great site, it's just been running on life-support for a decade or more.

Another one is the TradeMe site in New Zealand, notable for being one of the few countries where eBay isn't dominant. This is from DailyWTF, they've been "doing some upgrades" for forever, every time you hit one of their countless bugs you get a note that it's due to the upgrades that have been going on now since the place got taken over by.. whaddya know, another private-equity firm.

Re: Tindie store under "scheduled maintenance" for days

#65

Earlier quoted context omitted.

The maker people I know have been migrating away from Tindie because it has felt like a sinking ship for a long time. I really like the idea of Tindie so I hope they can succeed. I don’t understand what sequence of events led to this being such a large problem that they can’t even keep their site online. The post says something vague about the engineering team is hoping the migration work is close to finished, but it…

> The maker people I know have been migrating away from Tindie To what? The only alternative I know of is Lectronz.

The EEVBlog folks have said good things about Elecrow, https://www.eevblog.com/forum/manufacture/tindie-down/msg624...

Re: Tindie store under "scheduled maintenance" for days

#66
post #54

Earlier quoted context omitted.

Conversely, if this is indeed true motivation and management has accepted it, kudos to them. It sounds like the engineers said that the situation is untenable and this is the cover we need to fix it, and they got what they asked for.

Right? Retail stores close for a few days for renovations and nobody has a heart attack.

You cannot build a physical store in parallel to the current one and swap them in place once done. Here the issue is not that it's down for several days, it's that there is no reason given for something so unusual

Re: Tindie store under "scheduled maintenance" for days

#67
post #52

Earlier quoted context omitted.

I didn't take "the dev team" to exclude ops. Ops folks are usually devs, too.

How big of an operation is Tindie? Founder plus one other dev/ops/everything else guy?

the original founder/CEO left after they were acquired by Hackaday (which was separately acquired by supplyframe)

their operations have been pretty opaque since the Hackaday acquisition afaik.

Re: Tindie store under "scheduled maintenance" for days

#68

Earlier quoted context omitted.

Right? Retail stores close for a few days for renovations and nobody has a heart attack.

You cannot build a physical store in parallel to the current one and swap them in place once done. Here the issue is not that it's down for several days, it's that there is no reason given for something so unusual

You can rope off sections of a store and remodel it while it's open. I've been in them.

Re: Tindie store under "scheduled maintenance" for days

#70
post #35

The site has been on life support for a decade, ownership has changed hands a few times, basic features promised 10 years ago never shipped, API is half implemented (eg. you can download an order but you cannot mark it shipped), and they still have no mechanism to collect state sales tax nor will they submit a 1090 as required by US tax law. I jumped ship 5 years ago when this became too much of a problem and not a s…

Where are you selling from now?
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