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FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

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Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#61

Post by ssl-3 »

nomel wrote: post #16
subroutine wrote: post #14

Earlier quoted context omitted.

Gmail is free. How much customer support resources should someone reasonably expect a company to dedicate towards their free-of-charge services?

I don't know if it's that simple. As a litmus test, try to set up your own mail server. See how many milliseconds it takes for it to be blacklisted by gmail. And then observe the response time for their support, when you try to clear up the confusion that google has about your intentions.

I've built mail servers before Gmail existed that lasted long enough to get blacklisted by Gmail.

Fixing it was always pretty simple -- or at least, non-mysterious. They'd bounce some things, I'd look at the headers of the bounced messages, and therein were links to instructions there that showed how to resolve whatever issue it was this year.

Just follow the steps, implement the new thing, and stuff started flowing again in rather short order. Not so bad.

IIRC, the only time it ever cost us any money was when the RBLs started keeping track of dynamic IP pools and we needed to finally shift over to something actually-static.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#62

Post by cpncrunch »

gmail, outlook and salesforce create about 90% of the spam that gets through blacklists. Salesforce is simple to fix: I just block anything from salesforce from our network, as it just seems to be 100% used by spammers. Gmail and outlook are the major problem, as there is no way of addressing their spam issue.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#64

Post by bdavbdav »

cpncrunch wrote: post #46
urban_winter wrote: post #26

Google suspend email accounts that get lots of spam reports. It happens a couple of times a year for salespeople in my company who use Gmass (a bulk email sending tool). I mention it only as a useful data point, and in the absence of anyone else on the thread mentioning that Google have robust email abuse monitoring.

So, just to clarify, the salespeople are spamming cold addresses, or are they opted in or existing customers?

Was going to say there’s a good reason lots of people use services like mailchimp now. You’re not sensibly managing it yourself with the current (very sensible) regulations in the US / EU, nor do you want to be sending from your own domain en masse.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#65

Post by Barbing »

throwawaysoxjje wrote: post #49

I wonder if this has to do with the massive number of google calendar invites I’ve been getting as payment/billing notifications lately. I’ve not been reporting them because I already know they aren’t valid and do not google’s work for them

Anyone getting hit with (Google) AppSheet-originating recruitment emails? Very well done. Imitating the biggest US brands.

Have reported AppSheet to FCC after seeing Google wasn't doing enough--same scam email format, same inbox-landing pathway, but still irked.

Also try forwarding the emails to the phishing emails of the misrepresented brands, when they have an address for it. Figure they're the ones who have any power.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#66

Post by p4bl0 »

urban_winter wrote: post #26

Google suspend email accounts that get lots of spam reports. It happens a couple of times a year for salespeople in my company who use Gmass (a bulk email sending tool). I mention it only as a useful data point, and in the absence of anyone else on the thread mentioning that Google have robust email abuse monitoring.

> Google have robust email abuse monitoring

But only in Gmail then? Where is it possible to report a spam from a Gmail address received on a non-Gmail inbox?

Google is being a real PITA as the receiving side for people who try to self-host their mail or who use small providers. They should at least be good citizen on the sending side, which it seems they're not. They are killing email.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#67

Post by smolder »

urban_winter wrote: post #26

Google suspend email accounts that get lots of spam reports. It happens a couple of times a year for salespeople in my company who use Gmass (a bulk email sending tool). I mention it only as a useful data point, and in the absence of anyone else on the thread mentioning that Google have robust email abuse monitoring.

I wouldn't say that's robust email monitoring at all. It's embarassingly bad. Gmass shouldn't exist and your salespeople should be out of a job.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#68

Post by Washuu »

cpncrunch wrote: post #62

gmail, outlook and salesforce create about 90% of the spam that gets through blacklists. Salesforce is simple to fix: I just block anything from salesforce from our network, as it just seems to be 100% used by spammers. Gmail and outlook are the major problem, as there is no way of addressing their spam issue.

Add Mailchimp in there as well. I have never gotten an email from someone using Mailchimp that was not spam.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#69

Post by cpncrunch »

bdavbdav wrote: post #64
cpncrunch wrote: post #46

Earlier quoted context omitted.

So, just to clarify, the salespeople are spamming cold addresses, or are they opted in or existing customers?

Was going to say there’s a good reason lots of people use services like mailchimp now. You’re not sensibly managing it yourself with the current (very sensible) regulations in the US / EU, nor do you want to be sending from your own domain en masse.

Mailchimp and other legitimate services (other than salesforce, which is best just blocked) don't permit spam, whereas gmail and outlook don't give a fuck unless the spammer gets a large amount of abuse reports.

Certainly mailchimp and the like make things simpler, but the price can be quite high.

Re: FSF trying to contact Google about spammer sending 10k+ mails from Gmail account

#70

Post by cpncrunch »

Washuu wrote: post #68
cpncrunch wrote: post #62

gmail, outlook and salesforce create about 90% of the spam that gets through blacklists. Salesforce is simple to fix: I just block anything from salesforce from our network, as it just seems to be 100% used by spammers. Gmail and outlook are the major problem, as there is no way of addressing their spam issue.

Add Mailchimp in there as well. I have never gotten an email from someone using Mailchimp that was not spam.

Although they does have proper abuse policies and do take action against spammers. I don't get any spam from them (except perhaps the very occasional one), and I know businesses that use mailchimp and similar services for valid marketing (to previous customers). Just looking through my received mailbox, I see many legitimate emails from mailchimp.

I'm not denying that they are sometimes used by spammers, but they are definitely a legitimate operation that takes action against spammers if you report them.

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