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I'm not surprised, I burn (on purpose) more than 15k$/month on Anthropic tokens and I've never been able to talk to any of their sales despite filling the contact form every week for the past 4 months :')
I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
You're not meant to trust. Stop getting hooked on company PIR
TBF, I think Anthropic is a victim of their own success right now. We've had clients reach out to their sales team and be unable to reach anyone. I think they are just busier than they can actually handle.
I'm not surprised, I burn (on purpose) more than 15k$/month on Anthropic tokens and I've never been able to talk to any of their sales despite filling the contact form every week for the past 4 months :')
Earlier quoted context omitted.
Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
This sucks but is not surprising at all. Anthropic has more demand than it could ever fulfill, and looking into support tickets asking for refunds is never going to get anyone’s attention. If you actually want the money back, assuming you live in the US, this is what small-claims court is for.
The other day Dario and Co, were looking at a robotic lamp that does your laundry and folds your clothes. He cares more about investing in that than your billing issue.
To them, they see us as gambling addicts, whilst we pay them their overpriced credits at their casino.
The house (Anthropic) always wins.
They wouldn't be able to tell you. The entire back end system is probaby vibe-coded and nobody really understands what it does.