Earlier quoted context omitted.
Completely agree. There is a common misunderstanding/misconception in product development, that more features = better product. I’ve never seen a product/project manager questioning themselves: does this feature add any value? Should we remove it? In agile methodologies we measure the output of the developers. But we don’t care about that the output carries any meaningful value to the end user/business.
It’s more about operational resilience and serving customers than product development. If you run early WhatsApp like organisation just 1 person leaving can create awful problems. Same for serving customers especially big clients need all kinds of reports and resources that skeleton organisation can not provide.
I’ve seen many people (even myself) thinking the same: if I quit/something happens to me, there will be no one who knows how this works/how to do this. Turned out the businesses always survived. There was a tiny inconvenience, but other than that: nothing. There is always someone who is willing to pick up/take over the task in zero amount of time.
I mean I agree with you, in theory. But that’s not what I’ve seen in practice.