I was interested in provisioning one of these a few months back through Scaleway, but couldn't navigate their sign-up process without it dumping me back to the start everytime. Nor did I receive a reply when I e-mailed their support e-mail. I don't know if that's changed (they had odd pricing too, like Startup vs. Business, of which the difference wasn't clear), but aware. I hope someone has more success than I did.
Scaleway's site and support is horrible, as you've found. But their pricing and offerings are solid and their network is... OK. For the price, they're better than Hetzner... if you can get signed up!
It has been great. Good terraform provider and reliable service. I like their console, although the design feel very vaporwave to me.
Of course stuff can be better, but it is rapidly improving. The way they implemented grafana + user management was shit. But that’s fixed. Grafana still feels bolted on however. And login is a bit weird with their dedibox or whatever button next to the cloud offering. But no where near as confusing as aws is!
Also bumped on a bug in their terraform provider, found a related bug report, contributed some info and it was fixed within two weeks.
Quite happy so far. Running serverless sql, serverless containers. Secrets management and some iam config. No big stuff but quite sure it is capable to run a decently sized saas.