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Alaska Airlines' statement on IT outage

news.alaskaair.com

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Re: Alaska Airlines' statement on IT outage

#62

How exactly does an IT outage occur yet not be linked to any "other events?" Can we really use the phrase "IT outage" as if it's an explaination in and of itself?

The alternative is seeing a news report that says "Sabotage by hostile nation and/or terrorists not ruled out!" - obviously the airline will do root-cause analysis and find out who screwed the pooch.

Re: Alaska Airlines' statement on IT outage

#63

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

See if you can get some miles out of it. Alaska miles are still some of the most valuable for using on international partners.

Re: Alaska Airlines' statement on IT outage

#64

A lack of effective resiliency and redundancy at all of the major US airlines makes air travel feel like a bit of a coin toss in terms of whether you can expect to get where you need to go on any given day. In the past 3 years each of the big 5 have had multiple full ground stops due to multi-hour/multi-day system failures. They get heavy coverage during and in the immediate wake but consumers and the market tend to…

What amazes me is watching Delta specifically on several occasions their crew management system seems to be a huge weakness. Once it goes down it seems to heavily rely on crews calling in to note where they are and other status details.

It's like once it goes down all state is lost and for a long time, often days, crews describe having to call in and wait while they figure it out who does what / goes where.

I don't like to oversimplify, but it really seems like a solvable problem ...

Re: Alaska Airlines' statement on IT outage

#65
post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Often only if you are prepared to go as far as CEDR/MCOL. European airlines are not forthcoming with that compensation /at all/. They have entire teams, procedures, policies, strategies etc to avoid paying out

Got compensations relatively easily out of both Wizzair and Ryanair and I loath bureaucracy.

Re: Alaska Airlines' statement on IT outage

#66

Earlier quoted context omitted.

No, that's what the fluorine in the water is for

Fluoride, the ion, not fluorine the highly reactive atomic gas.

Gaseous fluorine is diatomic.

You can't really add a bunch of fluorine ions to water because they'd all be negatively charged. We say we're adding "fluoride", but really we're adding ionic compounds that include fluoride.

This seems analogous to the difference between chlorinated water (toxic) and salt water (not at all toxic). It's always interesting to me that adding chlorine to water makes it poisonous, and adding sodium causes it to explode, but adding sodium chloride does... nothing in particular.

Re: Alaska Airlines' statement on IT outage

#67
i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that was either delayed hours, or never showed up, with no humans at the gate to even provide updates. one of those flights was because Alaska Air had not trained their ground crews how to de-ice the plane and refused to use the deice-as-a-service, stubbornly keeping it in-house, which had their entire Alaska flight grounded at KSEA for an entire day for a light dusting of snow. the AlaskaAir app would consistently route me to the wrong gate, for a flight that was still two hours away, shouting notifications that boarding was closing. i used FlightAware and ignored the AlaskaAir app as it is completely worthless. now with their merger with Hawaiian Air the plan (from an insider) is to ignore all of Hawaiians modern-ish infra and just slam everything into Alaskas ancient tech stack. and if you are still not convinced, research how long Alaska Air was running without a Chief Safety Officer, before and after, Flight 261, and thought it was fine. a true disaster of an airline from the infrastructure culture to the safety culture. i now keep applying just to get on a call with anyone infra related to shout at them for ruining that hometown airline.

Re: Alaska Airlines' statement on IT outage

#68

i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that wa…

to make their infra culture even more dire, they require in-office 5 days a week, and moved their office to SeaTac airport. KSEA is a solid 90 min commute each way from the tech hubs of Kirkland and Seattle. not to mention SeaTac the city is a crime ridden dystopia where 3-4 cars are stolen per day from SeaTac airport and the local officials response is "ya but its a lower stolen car average than the city of Seattle".

Re: Alaska Airlines' statement on IT outage

#69

Earlier quoted context omitted.

Fluoride, the ion, not fluorine the highly reactive atomic gas.

Gaseous fluorine is diatomic. You can't really add a bunch of fluorine ions to water because they'd all be negatively charged. We say we're adding "fluoride", but really we're adding ionic compounds that include fluoride. This seems analogous to the difference between chlorinated water (toxic) and salt water (not at all toxic). It's always interesting to me that adding chlorine to water makes it poisonous, and adding…

Makes it ready for your pasta!

Re: Alaska Airlines' statement on IT outage

#70

i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that wa…

one of those flights was because Alaska Air had not trained their ground crews how to de-ice the plane and refused to use the deice-as-a-service, stubbornly keeping it in-house, which had their entire Alaska flight grounded at KSEA for an entire day for a light dusting of snow.

Oh, was that the reason we were stuck in Orlando, and the only airline that couldn’t fly out of SeaTac due to snow that day was the one with “Alaska” in its name? (Yes, literally every other airline at SeaTac that day was flying, if a bit delayed.)

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