Earlier quoted context omitted.
>You are so entitled That's how agreements work. If someone says they will sell a hamburger for $5, and another person pays $5 for a hamburger, then they are entitled to a hamburger. >On a free service. It's up to the owner to price the service. Being overwhelmed by traffic when there are no limits is not a problem limited only to free services.
Sure, and if you bulk-order 5k hamburgers the restaurant will honor the price, but they'll also tell you "we're going to need some notice to handle that much product". Perfect analogy, really. This guy handled the situation perfectly, imo.
Publicly attacking your users instead of celebrating their success and your new learnings is not what I would call handling it perfectly. I think going for a halo effect strategy where you celebrate how people are using your platform to accomplish their goals will help people understand how what is being done is valuable and want people to adopt it or financially support it. On the other hand attacking people who use your platform publicly can make people apprehensive in using it fearing that they will be criticized too.