61–69 of 69 posts
We’re going to have hold assist soon, so iOS 26 is going to take the fight to them.
Pretty sure this will be controllable by carrier profiles and mysteriously disabled/delayed for years on all major carriers. After all, they also employ the same tactics.
I wonder if the coming AI Customer Service chatbots will be programmed with “sludge” as part of their operating procedure or can we expect an Asimov-like set of ethics from it where it will optimize to be as helpful to the best extent possible. Software does not need an attitude and it won’t get tired either.
Even worse: I got a sales call from Backblaze a few weeks ago that was an AI voice agent. It seemed super suspicious the way it was talking, so I asked it directly if it was an AI, and it then said yes. I asked it to talk to a real person: a manager, legal, or compliance employee and it hung up on me
Problem: my friend was using Mint at the time, which kills calls after 1 hour.
I used to work in callcenter technology. We actually had a feature in one of our systems to make the customers wait even if there were agents directly available. Why? To get them accustomed to long waiting times, discourage them from calling all the time. It is really sick. It was like a fake waiting queue. It could even generate fake messages saying "there's x customers before you". Of course the companies that want…
"Buy $product! Our customer service has been instructed to lie to you and waste your time!"
Earlier quoted context omitted.
Even worse: I got a sales call from Backblaze a few weeks ago that was an AI voice agent. It seemed super suspicious the way it was talking, so I asked it directly if it was an AI, and it then said yes. I asked it to talk to a real person: a manager, legal, or compliance employee and it hung up on me
Yev here from Backblaze - we'd be happy to chase that down if you're willing to reach out to support so they can take a look: https://help.backblaze.com/hc/en-us/requests/new
For transparency to others here, here's what happened:
I submitted a support request and separately a GDPR request for my information and removal. I let the legal team at Backblaze know what happened as well by e-mailing legal@.
- The support request auto-responded with "We will respond to your support request () within one day." That was 21 days ago. No response.
- The legal team stated that my information has never been sold to 3rd parties. Strange unless Backblaze is operating its own AI cold calling en masse and then refused to complete my GDPR request of telling me the data it had collected on me. They refused to acknowledge that I had gotten an AI cold call
So no. This is frankly a BS path forward. Nobody at Backblaze as far as I can tell is taking this seriously
Earlier quoted context omitted.
Yev here from Backblaze - we'd be happy to chase that down if you're willing to reach out to support so they can take a look: https://help.backblaze.com/hc/en-us/requests/new
I already did this. For transparency to others here, here's what happened: I submitted a support request and separately a GDPR request for my information and removal. I let the legal team at Backblaze know what happened as well by e-mailing legal@. - The support request auto-responded with "We will respond to your support request ( ) within one day." That was 21 days ago. No response. - The legal team stated that my…
Earlier quoted context omitted.
I already did this. For transparency to others here, here's what happened: I submitted a support request and separately a GDPR request for my information and removal. I let the legal team at Backblaze know what happened as well by e-mailing legal@. - The support request auto-responded with "We will respond to your support request ( ) within one day." That was 21 days ago. No response. - The legal team stated that my…
Could you give me that ticket number so I can chase it down with legal?